The right platform for SaaS platforms to engage with their users
January 08, 2020

The right platform for SaaS platforms to engage with their users

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to communicate with all of our platform users, manage user activation, user engagement, send marketing campaigns to inactive users, answer doubts and work with other funnels. This includes articles and product tours. We also use their bot to automate answering basic doubts, generating leads via the platform and other activities that can be automated with that.

Pros

  • Manage users and users activities
  • Create campaigns and automation based on stages

Cons

  • Integration with other tools
  • Cluster organization
  • Better user engagement
  • Less time spent in calls and meetings with users
We understood that HubSpot is better for lead generation in the company's website, while intercom is for acquired leads/users who now need to be engaged and managed in the platform. Intercom is easier to use and has better chat features than HubSpot. Our current problem is integrating both to have a single pirate metrics funnel.
I think Intercom is a great fit for SaaS companies that have a platform where they need to communicate with their users for anything related to FAQs, issues, marketing campaigns and stuff. We use it manage user activation, user engagement, send marketing campaigns to inactive users, answer doubts and work with other funnels. This includes articles and product tours. We also use their bot to automate answering basic doubts, generating leads via the platform and other activities that can be automated with that.

Comments

  • Kate (Intercom) | TrustRadius Reviewer
    Thank you for taking the time to leave us this review. I'm delighted to hear you're finding success with so many Intercom features! If you haven't already, please do get in touch with our team via the messenger with more details on the integration and clustering capabilities you would like to see so that we can pass your requests on to our Product team. Thanks again, Kate (Intercom - Customer Engagement)

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