Great tool ! In good hands incredibly useful
January 04, 2023

Great tool ! In good hands incredibly useful

Marco Serrano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to be able to keep track of every communication with our clients and be more efficient by being able to share the communications with the team. We link every step with other programs to get more out of it. If we don't use it we lose track of possibly the client.

Pros

  • keep track of every comunications
  • keep the team informe
  • be able to share the comunications of our clients with team

Cons

  • add new recipients in the emails
  • search sometimes is hard
  • a chat for the team members
  • Great customer satisfaction
  • We reduce responde and resolution times
  • Faster customer onboarding
Because does very good his job!! is easy and efficient if the person that uses it uses it right. The support team handle the issues much better and faster
Intercom is linked with other programs and the result is 100% good.
PERFECT! the team did a great job connecting them.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

a large team where communications cant be lost and information have to be controlled. I will not use it if my team is small and information doesn't need to be controlled to 100%

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