Excellent Tool for SaaS Companies!
January 18, 2024
Excellent Tool for SaaS Companies!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom allows us to quickly communicate new updates and features to all of our subscribers. Our client success team is also able to respond more efficiently to questions and requests. We really love having everything centralized in one place versus a bunch of email inboxes and other tools.
Pros
- broadcasting updates via news
- building FAQs and support documents
- live chatting with clients
Cons
- easier integration with our database of users
- being able to send messages to just certain types of users (admins)
- greater customer satisfaction
- reduced response time
- easier onboarding process
We integrated the Intercom chat with Slack which has been great at reducing multiple app notifications or having to have multiple tools open at once.
- HubSpot CRM and Mailchimp
We used to use HubSpot to communicate with leads via their live chat tool and also message our client points of contact. We then used Mailchimp to communicate with our entire user-base. With Intercom we no longer need either of those tools.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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