Intercom Review
January 19, 2024
Intercom Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We leverage Intercom to drive our Customer Support initiative. With Intercom's chat feature, our customers can communicate easily when they have a question, need help, or would like to submit a feature request.
- Support when learning the platform has been great
- Knowledge Center is really helpful.
- Product Tours could be easier to use, especially if you are not experienced in HTML.
- Intercom proved to be a key part of our support process by allowing us to leverage proactive support to alert our customers of new features, updates, and insights to drive engagement.
We leverage Intercom and CRM integration.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes