Intercom Review
January 19, 2024

Intercom Review

Kim Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We leverage Intercom to drive our Customer Support initiative. With Intercom's chat feature, our customers can communicate easily when they have a question, need help, or would like to submit a feature request.

Pros

  • Support when learning the platform has been great
  • Knowledge Center is really helpful.

Cons

  • Product Tours could be easier to use, especially if you are not experienced in HTML.
  • Intercom proved to be a key part of our support process by allowing us to leverage proactive support to alert our customers of new features, updates, and insights to drive engagement.
The Knowledge Center has been super helpful in helping our team answer our own questions.
We leverage Intercom and CRM integration.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom is well suited for companies looking to streamline their customer support interactions, whether that be on their website, platform, social media sites, etc.

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