If you are not using Intercom you are missing out!
Updated September 11, 2024
If you are not using Intercom you are missing out!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Fastpaced, continously developing, intelligent and UX friendly. Intercom cements itself as one of the great ones out there when it comes to customer support and customer engagement. It has become one of the most important pillars in our business, not only for providing customer support, but also to gather analytics from customer usage. There's then also the endless integration opportunities, where the integration towards crm is the most outstanding one. Highly recommend Intercom for your business.
Pros
- Integrations
- User Interface, best in class
- Omnichannel marketing
Cons
- Not an issue really, but would appreciate even further enhancements on setting default views for internal users
- Its an integrated part of our business that we measure metrics on and helps us plan forward
- customer satisfaction are soaring
Salesforce, website, Zapier. We love it
Unlike Zendesk, Intercom has done it right, and continues to do so. Don't underestimate how important this is, we are many out in the market that feels this way
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Fin by Intercom again?
Yes
Comments
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