Item: Fin by Intercom
Rating: 10
Author: Mateus Mateus

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

Currently in my company we use Intercom to create and manage user segmentations, monitor their engagement in our solution, create and manage communication campaigns for events, courses, rich materials, product news and everything else that is necessary to communicate with our users.
In addition, we also manage all onboarding of new users with the support of pop up, tour and checklist tools.

Pros and Cons

Pros

segmentation
comunication
metrics

Cons

Reports
News
Articles

Return on Investment

Decrease in the number of tickets
Increased engagement in communication campaigns
New user retention

Usability

I have been an Intercom user for over two years. At first, I have to confess, it wasn't very intuitive or user-friendly.
But the leap he took from there to here is admirable.
The solution is much more fluid, organized and with a journey that makes sense.
It is very friendly and the actions are brought together by affinity.

Integrations

I don't know if my use case applies to the question.
But if this is the case, our Intercom database is integrated with customer success tools, user behavior analysis in our solution and countless charts in power bi.
And I guarantee it works very well.
Cross-feeding data across different solutions is a necessity and Intercom is a facilitator for this.

Key Insights

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Other Software Used

Miro, Microsoft Teams, Trello

Likelihood to Recommend

Based on my use case, whenever I am asked which tool we use to communicate with our users, I confidently recommend Intercom.
Today the solution is more mature than two years ago and I feel like it has evolved a lot.
My role is customer marketing and customer experience.
In my daily life, I need to monitor sharing data, create segmented campaigns and monitor their performance.

Fin by Intercom Feature Ratings

Comments

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Kateryna Kharytonova
(Vendor Representative) commented 2 years ago
Thanks for sharing! It's great to hear that you enjoy using Intercom. Your review is appreciated, and we'll keep up the good work to support your needs!

If you are looking for a solution to get closer to your customer, Intercom is the tool