Intercom helps us give 'white glove' customer support.
April 29, 2024
Intercom helps us give 'white glove' customer support.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it strictly for support. We have it built into our application and have the chat bubble on the screen for logged in users. We also use the tool frequently for banner announcements to our customers.
Pros
- I like the way we can integrate our application's data into Intercom and make rules from that data.
- I like the way it tracks support conversations, even if the user has logged off.
- It's been very reliable, and I don't recall ever having an outage.
Cons
- When a customer gets an email from Intercom and replies to it, often, that email address becomes the default email address for my name in their contact list. So in the future when they email me, instead of going to my email address, it goes to Intercom. I mean, I get the message, but these are conversations that aren't necessarily support related, etc.... I get this is a complicated issue. It involves how the user uses their email client, etc... But I've occasionally been frustrated by it.
- We pride ourselves on high customer response 'white glove' treatment. The banners and support bubble really help us deliver that great customer service.
We integrate with Hubspot, and we also integrate with an internal tracking tool as well. We've been pleased with the level of integration possible.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
Please log in to join the conversation