Why did I wait 2+ years to switch to isolved? Paycom was breaking the bank!
April 23, 2022

Why did I wait 2+ years to switch to isolved? Paycom was breaking the bank!

Melissa Flavin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Premium Reporting
  • FMLA
  • COBRA

Overall Satisfaction with isolved

isolved is the right-hand man that I consult with all day every day. For three years I was an HR party of one and relied on my HR software for assistance with daily tasks. We were with Paycom but left them in December of 2021 to implement isolved and I couldn't be happier. Although the implementation was a little rockier than anticipated, the usability of the program is leaps and bounds better than Paycom was. isolved helps me transition to paperless HR personnel filing, manage COBRA and FMLA cases easier, verify and maintain benefits more accurately and help employees take a more active role in managing their own HR needs and files. I am continually amazed at how intuitive the program is and continues to evolve for the better. My only wish is that I would have switched systems sooner and didn't wait three years!

Pros

  • FMLA management
  • Digital personnel filing with folders
  • Employee self service
  • Integration to hiring platforms like Indeed, etc.
  • Onboarding is flawless
  • Benefit EDI feeds

Cons

  • PTO management through the idea of allowing employees to submit change requests themselves
  • Searching for employees by first name or last name
  • Single Sign On for Client end users
  • Usability
  • Having more than one way of searching for an area within the system
  • Having EDI feeds with benefit carriers
  • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
  • Employees love having the ability to easily view and verify their timecards prior to payroll submission.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

No

Would you buy isolved again?

Yes

If you want employees to have the ability to submit their own time change requests for PTO, this would not be a good system to use as they have not implemented that recommendation yet. If you want to have a hands-off approach to FMLA and COBRA management, isolved would be fantastic!

isolved Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
6.0
Approval workflow
2
Balance details
6
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.0
Report builder
4
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
7.0
Create succession plans/pools
Not Rated
Candidate ranking
7
Candidate search
7
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

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