isolved Review
August 17, 2024

isolved Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Time and Attendance
  • Human Resources

Overall Satisfaction with isolved

Payroll and just about to add Timekeeping

Pros

  • Customer Service replies quickly
  • Reliable

Cons

  • Sales doesn't always know if they can deliver on details but say they can
  • Like all salespeople, they don't actually know how to answer the questions
  • We started with isolved when the ACA compliance came about. They have been perfect in ensuring we are in compliance and the reports have been perfect.
  • The notifications that can be established to send to supervisors regarding time scheduling and issues such as late punch is valuable.
  • We take advantage of having isolved report directly to our insurance carriers, COBRA, and 401K. This has saved time and expense. Plus, we don't have to keep track of the hierarchy of multiple garnishments and the laws surrounding the different states.
It's a drag not to have a local contact that you can just call but the system they have in place is very reliable and they are quick to respond.
Updating the New Hire Registry and E-Verify as well as our 401K vendor and our insurance carriers directly is a great help. It's pretty easy to add new employees. We do this ourselves because in a factory environment we do not have computers available for employees and they don't always have a phone.
Having both payroll and timekeeping in one system is great. You just really have to watch the permissions. When it's separate, there is no chance of a Lead seeing something they shouldn't so when it's together you have to set things up correctly.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

No

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Well suited - We were concerned if we would receive our checks on time because of weather. isolved walked us through how we could print our own checks in house. We did actually receive the checks on time but isolved followed up with us even over the weekend to make sure everything worked out.
Not so good - Salespeople don't always understand what is being asked and they just promise things that can't actually happen.

isolved Feature Ratings

7.5
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.2
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
8.7
View and generate pay and benefit information
10
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
6.5
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.5
New hire portal
8
Manager tracking tools
7
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Paige La Fever | TrustRadius Reviewer
    Paige La Fever
    (Vendor Representative) commented a year ago
    Thank you for sharing your positive experience with isolved! We're thrilled to hear that our platform has seamlessly integrated into your organization and improved your compliance and HR processes. Our goal is to provide comprehensive support to all our clients, and we're glad to hear that our customer support team has been able to assist you promptly. If you have any specific suggestions for improvements or additional features you'd like to see, please feel free to reach out to us. We're here to support you every step of the way. Thank you for choosing isolved as your HR and payroll solution!

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