Overall Satisfaction with IT Glue
IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
- Client Management - We are able to easily select a client or do a search for a particular password on the main page.
- There is a lot of information you can add for each client: Contacts, documents, domain information, SSL information, and more. It's very well made, so nothing feels confusing.
- IT Glue integrates very well with other software to make it even better. Being able to use PowerShell and RDP within IT Glue is super useful.
- The price for each IT Glue user is not that high.
- Removing KB documents takes some time to learn. This mainly has to do with certain permissions assigned to each user. I wish it was easier to delete documents that are added by mistake.
- There's a bit of a learning curve before you see why IT Glue is so good. You might feel overwhelmed at first.
- I hope IT Glue keeps adding more vendors to the list. It would be a shame if something wasn't compatible or could not be imported into IT Glue.
- Solves our client's needs in a timely manner.
- Reduces the amount of money we spend on IT software.
- Very user-friendly. Creating knowledge base articles has never been this easy.
- Spiceworks and Zoho Desk
Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information that IT Glue provides. Zoho was a very toned down help desk system and it felt like finding passwords was more of a chore. With IT Glue everything is in front of you. You have to take some time to implement it, but I highly recommend trying IT Glue. IT Glue helps us get information that our clients need fast.