TrustRadius
IT Glue is easy to use and is a lot of fun to learn
https://www.trustradius.com/document-managementIT GlueUnspecified929101
Leonard Johnson profile photo
April 11, 2019

IT Glue is easy to use and is a lot of fun to learn

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

IT Glue has been given our MSP team a large array of tools to better assist our clients. It allows us to easily access such tools as passwords, licenses, knowledge base articles, and keep track of everything that our clients have on site. We are able to locate anything on the site by a simple search. It makes managing simple and easy to use. It has helped reduce the amount of time each of us spends searching for client information. We are also able to sync various vendors with IT Glue and all that information is pulled into their page. This helps us stay productive as an MSP. We receive better results with how reliable IT Glue has been.
  • Client Management - We are able to easily select a client or do a search for a particular password on the main page.
  • There is a lot of information you can add for each client: Contacts, documents, domain information, SSL information, and more. It's very well made, so nothing feels confusing.
  • IT Glue integrates very well with other software to make it even better. Being able to use PowerShell and RDP within IT Glue is super useful.
  • The price for each IT Glue user is not that high.
  • Removing KB documents takes some time to learn. This mainly has to do with certain permissions assigned to each user. I wish it was easier to delete documents that are added by mistake.
  • There's a bit of a learning curve before you see why IT Glue is so good. You might feel overwhelmed at first.
  • I hope IT Glue keeps adding more vendors to the list. It would be a shame if something wasn't compatible or could not be imported into IT Glue.
  • Solves our client's needs in a timely manner.
  • Reduces the amount of money we spend on IT software.
  • Very user-friendly. Creating knowledge base articles has never been this easy.
Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information that IT Glue provides. Zoho was a very toned down help desk system and it felt like finding passwords was more of a chore. With IT Glue everything is in front of you. You have to take some time to implement it, but I highly recommend trying IT Glue. IT Glue helps us get information that our clients need fast.
I love using IT Glue. It gives me a lot of information that would normally take me a lot more time to find. I find creating knowledge base articles and updating passwords easy to do. If I'm on the phone with a client then IT Glue is all I need to help satisfy their needs.
Super easy and fun to use. There are very few clicks from finding information that may be beneficial to your needs. I have never experienced any technical issues with IT Glue. There is also great support if you need help and there are support articles to help you get started.
There was maybe 1 program that wasn't 100% compatible with IT Glue. We just entered this as a misc entry. We could reference it by using the quick search feature. Overall it has worked great with Office 365 and we can make changes very easily. You can add a lot of information into IT Glue.
If you manage clients through an MSP then you should try IT Glue. It is easy to use and you can do just about anything if you take the time to get it set up. I really enjoy using IT Glue. It has a lot of information about our clients. You don't have to look at getting multiple programs or software to run a successful MSP team. If you're smaller and you aren't looking to spend the money then maybe you could get by using something else. There are a lot of free and low-cost solutions out there. After a while, you will either love IT Glue or you've found something that works for you.