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Jotform

Jotform

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Overview

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data…

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Recent Reviews

Jotform Review

10 out of 10
April 18, 2024
I use Jotform in my business to sign membership agreements. They make it so easy and if I do not know how to get something done you simply …
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It's great

8 out of 10
March 26, 2024
We really need to have PDF's that clients can access and fill out for us to review. Everyting that Jotform provides is fantastic and …
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Jotform user

8 out of 10
March 25, 2024
We use Jotform for submitting sample request from our sales representatives to our research and development labs. Jotform created a space …
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LifeSaver!

9 out of 10
February 27, 2024
Primarily, we utilize Jotform for volunteer sign-ups, allowing individuals interested in contributing their time and efforts to easily …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (110)
    8.9
    89%
  • Multiple question types (111)
    8.6
    86%
  • Custom logo/branding (113)
    8.2
    82%
  • Themes (109)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0.00

Cloud

Bronze

$34.00

Cloud
Monthly

Silver

$39.00

Cloud
Monthly

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jotform.com/enterprise/pric…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Welcome to Jotform

YouTube

Jotform Enterprise Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.2
Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.5
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8.1
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

8.6
Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.2
Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

7.8
Avg 8.0
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Product Details

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security.
It doesn’t matter what type of industry; Jotform Enterprise can automate form responses, enhanced team camaraderie and collaboration. Its forms, apps, and e-signature documents are a solution for healthcare providers, business services, educational institutions, nonprofits, government agencies, and field service management companies alike.
Beyond tools like Jotform Apps, Jotform Sign, Jotform Approvals, and others, Enterprise boasts features like encrypted forms, advanced security compliances, Single Sign-On (SSO), white labeling, multiple user access, report generation, and data analysis. Jotform Enterprise users will also have access to a dedicated support team to provide assistance and answers to any questions they may have.

Jotform Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Phone surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration
  • Supported: Testimonials widget

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Jotform Screenshots

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Jotform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Wufoo, Typeform, and Formstack Forms are common alternatives for Jotform.

Reviewers rate Data export highest, with a score of 8.9.

The most common users of Jotform are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(265)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Brittany Killian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I recently started using Jotform and got away from survey monkey mostly for the many features Jotform offers. We use it mostly for surveys in the community and it is by far the easiest to create, the best for collecting data and the best feature is the free option, but even if you have to upgrade to a price plan, they are so cheap its well worth it.
  • Easy to Create forms/ surveys
  • Best free and price plans are cheap
  • Love the QR code option it provides
  • Adding images or logos to your forms
  • Explaining what the add-on options are before adding them on form
  • Nothing else really comes to mind that needs changed
We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
Survey Format & Appearance (3)
100%
10.0
Survey templates
100%
10.0
Themes
100%
10.0
Custom logo/branding
100%
10.0
Survey Content (3)
N/A
N/A
Changes to live survey
N/A
N/A
Question design help
N/A
N/A
Multiple question types
N/A
N/A
Survey Logic (1)
N/A
N/A
Survey logic flexibility
N/A
N/A
Survey Reporting & Analytics (5)
N/A
N/A
Response tracking
N/A
N/A
Data export
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
N/A
N/A
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
N/A
N/A
Survey Administration & Security (2)
N/A
N/A
Access controls
N/A
N/A
Compliance
N/A
N/A
  • We don't spend so much time with paper surveys and trying to combine the data from these.
  • Jotform does all the backend work for you as far as making graphs or collecting responses.
  • The different options you have for data collected is amazing.
Jotform has so many more features to choose from when creating a form or survey and the way you get your data is unbeatable as far as it collecting it and putting it together to have and discuss the submissions. The basic free option is also better. You get way more submissions for free then with survey monkey.
1
Administrative, social media, website development, program manager, technical assistance.
1
Just basic computer skills are a must for anything today, but Jotform is so easy to use, even if you've never used a platform like this before, it makes it so easy to understand and you can create a form in no time.
  • Community surveys
  • Online enrollment for clinics
  • Survey for a grant
  • To complete a required survey every 2 years
  • Making an easy to submit form to get clinic enrollments
  • Creating graphs from data collected
  • Surveys
  • Forms to fill out online
I wouldn't use any other platform. Jotform is the best and easiest out there.
Yes
Survey monkey, the free option gave you 10 times more than the free submissions with Jotform and the price option was cheaper. There are more features that are easy to use on Jotform then on survey monkey. And you can upgrade to HIPPA compliant.
  • Ease of Use
I don't have much time to research and figure out things when asked to create a form or survey, I needed something that was easy to create, easy to use, and easy to share and Jotform fit the bill.
I wouldn't
Paige Jack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have a health & wellness business. Knowledge is power and it's easy to be a problem solver for my clients when I understand their health concerns. I LOVE using Jotform as a nutritional health assessment to learn about the supplements my clients are currently taking so I can offer one of our guaranteed solutions for them. I also use it for a career assessment to learn about some of the people I consult when considering a career change from the pharmaceutical industry to helping doctors with their patients. The more I use it the more I understand the multiple applications for this amazing technology!
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
  • Enabling images to be wider so they are more visually appealing on the phone
Gathering data and insight from clients or prospects
Survey Format & Appearance (3)
73.33333333333333%
7.3
Survey templates
90%
9.0
Themes
50%
5.0
Custom logo/branding
80%
8.0
Survey Content (3)
96.66666666666666%
9.7
Changes to live survey
100%
10.0
Question design help
90%
9.0
Multiple question types
100%
10.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
88%
8.8
Response tracking
100%
10.0
Data export
80%
8.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Analytics
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
90%
9.0
Vendor-offered crowdsourcing
90%
9.0
Respondent restrictions
90%
9.0
Survey Administration & Security (2)
90%
9.0
Access controls
90%
9.0
Compliance
90%
9.0
  • Too soon to tell
I could start Jotform for free
6
Sales
  • Gathering Information
  • Educating Clients & Prospects
  • Gathering Information
  • Organizing Data
  • Understanding how to better service our clients
  • Helping People
  • Problem Solving
  • Helping my Team
It's exceptional software
Yes
A paper form, time by asking the same questions in person
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
Electronic assessments are much better than paper versions and can be organized, show trends and collect information which can be used now or in the future.
I would have chosen it MUCH sooner if I had known how powerful it was.
It was SUPER simple!
  • Implemented in-house
No
  • Learning about Conditions for the 1st time Ever!
  • No Training
VERY easy to learn, just "plug and play!"
They are very helpful and very knowledgeable
I'm not using it enough yet.
No
It's VERY user friendly, just plug and play.
  • Building a form
  • Adding anything you want
  • Learning and adding conditions to make it a more interactive form
  • Expanding an image at the top so it's easy to see on a phone
Yes
Very well
They have integrative buttons and I just picked the one I wanted to integrate and signed in...super simple!
  • Google Drive
  • Calendly
  • Facebook
  • Instagram
  • Gmail
It couldn't be easier!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
we use Jotform for Performance Management Form, Approval Workflow for Purchase Order
  • Quick create form
  • store data with instant
  • easy to design
  • can mapping the List box with some master that connect to some database (sheet)
  • can have comparison sheet with one form an another form results
Survey Format & Appearance (3)
86.66666666666666%
8.7
Survey templates
90%
9.0
Themes
70%
7.0
Custom logo/branding
100%
10.0
Survey Content (3)
80%
8.0
Changes to live survey
80%
8.0
Question design help
70%
7.0
Multiple question types
90%
9.0
Survey Logic (1)
70%
7.0
Survey logic flexibility
70%
7.0
Survey Reporting & Analytics (5)
80%
8.0
Response tracking
90%
9.0
Data export
80%
8.0
Standard reports
60%
6.0
Custom reports
90%
9.0
Analytics
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
60%
6.0
Vendor-offered crowdsourcing
60%
6.0
Respondent restrictions
60%
6.0
Survey Administration & Security (2)
70%
7.0
Access controls
60%
6.0
Compliance
80%
8.0
  • with smallest cost can get more effectivenes and productivity
we see Jotform more user friendly to use and much more easier to understand and communicate with users
great capabilities and easiest way to achieve quick win
great support
100
operation, finance
1
information systems
  • purchasing
  • finance control
  • gathering data
  • use Jotform for gathering performance indicator
  • for employee engagement survey
  • for exit interview
keep using it for improvement system design
Not Sure
  • Scalability
  • Ease of Use
yes correct
  • Implemented in-house
No
Change management was a major issue with the implementation
  • resistance of the old ways
  • the people that not willing to learn new things
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
still don't, need to calculate or the benefit and cost
Yes
great statisfy
give us option for the enterprise version
but unfortunate we not able have the demo version , atleast trial it for 1 month
  • workflow approval
  • form design
  • integration with ZOOM
Yes, but I don't use it
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I run a Cleaning Service Business. I use jot throughout my website to collect customer information. I use Jotform to guide customers through an online quotation form. I use Jotform in partnership with GoCardless to collect monthly subscriptions from my customers. I also have a basic contact form which is a nice option if customers prefer as opposed to email or phone/text.
  • They are user friendly
  • They can make a website or Business profile look very professional
  • It saves me time! Jotform automates the process of collecting data and with customized logic is very clever and useful.
  • Screen fit on variety of devices not always the best
  • Even more customisation options would be lovely
  • Better and more seemless integration within own website rather than redirecting
Well suited to running online businesses. With more and more people becoming accustomed to making bookings/buying online Jotform provides a way for small businesses to gain access to a larger market whilst saving time.
Not well suited to ones with little knowledge of online presence, IT, or those lacking patience to produce the desired results that Jotform can do but sometimes takes a lot of trial and error.
Survey Format & Appearance (3)
50%
5.0
Survey templates
N/A
N/A
Themes
50%
5.0
Custom logo/branding
100%
10.0
Survey Content (3)
53.33333333333333%
5.3
Changes to live survey
N/A
N/A
Question design help
60%
6.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
16%
1.6
Response tracking
80%
8.0
Data export
N/A
N/A
Standard reports
N/A
N/A
Custom reports
N/A
N/A
Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
50%
5.0
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
90%
9.0
Access controls
100%
10.0
Compliance
80%
8.0
  • Saved me a lot of time, and then the saved time has gone into expanding the business. Very very good, thank you Jotform.
  • It has made it very easy for customers to sign up for a one-off payment subscription (the main purpose of my business so this is really key). They trust the form appearance and professional page steps.
  • I sometimes tend to play around with the forms to make them do what I want to do but sometimes have to settle for a feature that does the job but is not as good as I had in mind. In the process, I can use (don't like to say waste) a lot of time. Would be nice if there were more ways I could customize.
I watched youtube and read reviews and Jotform looked exactly what I was after. Yes, the cost came into as a small business so the free version did make me try it out. Think I struck it lucky with Jotform, it seems to get even better over time. Good job Jotform, very satisfied customer, although this survey is getting quite long.
Yes, it is very user-friendly. Inevitably for the power and versatility of the software, there will be a self-taught learning curve that takes time and patience, is there a way to simply do things whilst adding even more power? I hope so. There are still things I'd like it to work a little better at like better website integration and look and work well on all devices.
Never had an issue with support. When I did ask for help, I got an answer quite quick.
1
Business Owner uses it to attract more customers through easy to use forms and to sign up to payment subscriptions easily.
Good knowledge of IT, patience,a good understanding of the business goals and thoughtfully improving or anticipating customer experience.
  • Payments
  • Communication
  • Giving Quotations
  • The logic function allows for automated emails
  • Payments can be used in Jotform
  • Linking it with other software like Google earth to more easily find customer properties.
  • Better logic
  • Better intergration with other partner apps and more apps
I need this software to run my business, it's built around it.
No
  • Price
  • Product Features
It offered the versatile function I was after.
I would search longer on youtube, online to compare the options in more detail. I would search to see if there was a service in my own country.
  • Implemented in-house
No
  • Time to test and get it working on my site how it should
  • Sometimes made mistakes like wrong info sent to customers
  • Sometimes customers encountered issues that I had to solve quickly
Had to opt for Jotform to open in a separate window for some of my phones as being intergrated into my own site caused restricted viewing problems on some devices like mobiles.
No, don't contact support hardly at all.
No
No sorry.
  • Multiple Choice Questions
  • Partner integrations work out of the box
  • Love the look of the forms, very sleek
  • I tend to avoid features that I don't understand
  • The Paid packages are a lot to choose from and confusing how to cancel
Nathan Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use JotForm to conduct surveys, collect documents via form, RSVP forms for events, and as web forms on our various websites. JotForm makes implementing forms so easy because auto-responders can be built with just a few clicks, responses can be displayed in real-time as a web page or downloaded as an Excel file or pdf, etc. It has allowed us to implement complex forms that include conditional logic, multiple pages, forms via card, etc. The forms can accept payments and the input is SSL encrypted both during transfer and while the data is at rest. Accomplishing all of this functionality by coding it on our own would be hugely expensive and consume enormous time resources.
  • Complex forms can be built in minutes.
  • Dozens of widgets easily extend functionality.
  • User management is a mess. We bought a license for multiple users, but even after working with tech support gave up and we all use the same login.
  • While JotForm has extensive tools for formatting without coding, you're probably going to have to learn some CSS to get the forms to look exactly how you want.
JotForm allows you to build beautiful, responsive, complex forms without coding. Seriously, it turns a lowly web developer into a form-building machine. They make it really simple to build the forms, test them, and add them to your website if desired, or they can stand on their own and you share them via a link. Pricing is based on the number of responses you receive (tiers), so keep that in mind if you anticipate a high response rate but have a limited budget. This is a very mature platform. Even so, they are constantly adding useful features. If you need a form on your website that auto responds to submitters, makes retrieving submissions easy, and is secure, JotForm is an excellent choice.
Survey Format & Appearance (3)
90%
9.0
Survey templates
90%
9.0
Themes
80%
8.0
Custom logo/branding
100%
10.0
Survey Content (3)
96.66666666666666%
9.7
Changes to live survey
100%
10.0
Question design help
90%
9.0
Multiple question types
100%
10.0
Survey Logic (1)
100%
10.0
Survey logic flexibility
100%
10.0
Survey Reporting & Analytics (5)
84%
8.4
Response tracking
80%
8.0
Data export
100%
10.0
Standard reports
80%
8.0
Custom reports
80%
8.0
Analytics
80%
8.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
100%
10.0
Respondent restrictions
100%
10.0
Survey Administration & Security (2)
75%
7.5
Access controls
60%
6.0
Compliance
90%
9.0
  • JotForm has been a lifesaver. We build dozens of forms each year--building them without this platform, especially with all the functionality the platform offers, would have been impossible.
  • We are able to build dozens of complex forms for just a few hundred dollars annually. We have literally saved tens of thousands of dollars over having them coded.
I purchased JotForm when Adobe shut down FormsCentral. It was a blessing in disguise, as JotForm had tons of functionality that FormsCentral lacked--we simply didn't know what we were missing. We love JotForm.
  • Customer Surveys
  • Research Studies
4
Our IT and communications teams use Jotform for surveys, questionnaires, web forms, etc.
2
JotForm has a robust support network that includes an extensive knowledge base. Most questions we have about the product are already answered when we do do web searches for them from official JotForm sources.
  • Web forms
  • Surveys
  • I was able to build an interactive training module, responding with variables via JotForm's conditional logic.
We rely heavily on this product for data collection via our various web properties. It's a great product.
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