Satisfied Khoros Customer
July 29, 2022
Satisfied Khoros Customer
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
One stop shop for customers to 1. Create Support tickets 2. Review KB and product literature 3. Sign up for Scheduled events 4. Review product road maps 5. Discuss in forums
- Easy to configure and manage
- Good analytics
- Fairly easy to design pages with good content
- Good for building forms and capturing data
- Requires Khoros professional services engagement to make small changes to the forms
- Great help in managing and reusing knowledge
- Good framework for self help and case deflection
- Has helped us win several industry awards and recognition
Have engaged with Khoros professional services to build custom endpoints to connect with our products and solutions
We use Khoros analytics to understand customer behavior and adoption as we continue to deploy newer applications We have also recently deployed Khoros event management to make it easy for our customers to subscribe to our ongoing webinars and events
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
Very positive feedback from our customers and helped us secure several industry awards and maintain a high overall CSAT
We have not leveraged this feature
Have used a product called plumtree many many years ago. Khoros is miles ahead.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Communities again?
Yes