A Robust and Dependable Enterprise Platform for Community Professionals
August 01, 2022
A Robust and Dependable Enterprise Platform for Community Professionals
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
Khoros Communities is used to moderate the number of support cases filed by customers. This is happening across 7 product lines, addressing 3 types of personas: mechanical engineers; end-users; system admin for large product lifecycle management installations; developers. Additionally, we collect product ideas from users to feed a backlog of ideas.
Pros
- Conversations starting with a problem or question, ending with a reply that is accepted as a solution
- Taxonomy of categories, subcategories and board, + labels and tags for taxonomy.
- Customization of gamification (rank, badges)
Cons
- Product ideas: Insufficient capabilities to filter and select ideas when there are 1000s of ideas that are relevant to a group of product managers
- Can't move topics from a forum to a TKB and vice versa
- Some users and stakeholders would like to use the community as a social network to proactively connect with users of a specific profile/specialty. I find this difficult to accommodate since the platform's main purpose is not about social networking like LinkedIn.
- Estimated $25M saved on support cases
I could not find Salesforce Community in the list.
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes
Comments
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