An Ecommerce Store Managers Trusted Partner
November 24, 2021

An Ecommerce Store Managers Trusted Partner

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaviyo

We have been using Klaviyo for all sorts of email and SMS communication on our eCommerce store, be it order updates, abandon cart funnel, newsletters, discount campaigns, new product launches info, order tracking updates, etc. We used to work with Mailchimp before, but once we migrated to Klaviyo, we were blown into a whole new world of opportunities and possibilities.
  • Automations with A/B Testing (like abandon cart follow-ups, review reminder etc.)
  • Timezone based campaign scheduling
  • User segmentation
  • Smooth integration with multiple marketing tools (ex Aftership,, gleam etc.)
  • Reporting and benchmarking
  • More modern pre-built template library
  • Pre-built automation library so we avoid spending times building even a basic one
  • We were able to reduce the ratio of our abandon cart customers by following up with them
  • We were able to schedule an email and increase our reviews by mail[ing] them about feedback after a certain time period
  • We reduced the number of package status requests from customers by connecting it with Aftership, so it sends an update every time the shipment moves from one place to another
  • Email delivery issues with previous mail services [was] poor, we were able to land more emails [in] everyone's inbox
Better scalability, more feature-rich, outstanding email delivery. It's more robust and user-friendly and has [...] excellent support and lots of integrations

Do you think Klaviyo delivers good value for the price?

Not sure

Are you happy with Klaviyo's feature set?


Did Klaviyo live up to sales and marketing promises?


Did implementation of Klaviyo go as expected?


Would you buy Klaviyo again?


Klaviyo is an excellent match for medium-large eCommerce businesses for all their client communication needs (newsletter, offers, follow-up, reviews, order status details, etc.). It might [be] a bit costly for smaller businesses, especially non-US-based businesses, based on their price plan.

Klaviyo Feature Ratings

WYSIWYG email editor
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
A/B testing
Mobile optimization
Email deliverability reporting
List management
Not Rated
Triggered drip sequences
Lead nurturing
Standard reports