Excellent security awareness training content that end-users will actually engage with
February 10, 2022

Excellent security awareness training content that end-users will actually engage with

Phil McDougal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Silver & Gold)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

The KnowBe4 suite has helped me immensely in bolstering and illuminating security awareness in my company. Most of my end-users are lawyers so time is money (literally) and KB4 has helped me promote security awareness and monitor all of our users who have taken the training, need to take the training, or require additional help in passing the phishing campaigns. We require everyone to take annual training and do quarterly customized phishing campaigns to keep things fresh and our people on their toes. So far, I haven't heard any complaints and silence is gold in my environment, it has been a fantastic tool in my arsenal.

Pros

  • Custom phishing campaigns that are relevant to my end-users
  • Short and sweet training modules
  • Relevant videos to our business model
  • Excellent blogs

Cons

  • Navigation could be easier.
  • Clear How-To docs for setting things up in KnowBe4 are there but not clear enough for some people.
  • other than that, I love KB4
  • My end-users are more aware of phishing and email scams
  • Our phishing click-rate has decreased by 70%
  • We use incentives with prizes for the people that perform the best throughout the year so many of my end-users are actively looking for the campaigns which make them even more vigilant.
KB4 was prettier than the competitors and the web console was easier to create the campaigns. The content and training videos are very well designed, creative, and are current. The other products seemed clunky and outdated which is why we chose KB4 even though it may have been more expensive. But the ROI has already exceeded our expectations.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The breadth of content and materials was what made us purchase KnowBe4. No matter what our training objective and custom emails that we want to create for the training campaign, KnowBe4 has a module or content that will always fit the bills.
We have 2 admins who synch our KnowBe4 instance with that of our active directory group. we assign every employee to a KnowBe4 group so that it's unique and synchs to KnowBe4 with current user information.
Portal access for admins as well as training material metrics to see which ones are most helpful and utilized. Campaign click rate and historical information over time are important to make sure we are seeing improvements over time.
This is well suited to help promote security awareness across any skill and position level in my company. Its flexibility and compatibility for creating custom scenarios for my end-users make it easily digestible for them but the constant improvements make it fresh every year. It syncs well with my user database so setting things up is very smooth when building and targeting your end-users.

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