From Proofpoint SAT to KnowBe4.
October 29, 2022

From Proofpoint SAT to KnowBe4.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

Our team is responsible for training all employees and contractors on Security Awareness at least quarterly. Our company manages sensitive data for our customers, so we simply must have well-trained employees when it comes to security. Using KnowBe4's products, we provide multiple mandatory training events every year, including regular phishing campaigns. We need the best partner in training our employees, so we use KnowBe4.

Pros

  • Kevin Mitnick security training modules.
  • Phishing campaigns.
  • Email Exposure Check.

Cons

  • Broaden the vision to include security training for our employees at home. Scam callers, ring doorbells, etc.
  • Many customers require we have Security Awareness Training.
  • A major security breach could cost us a lot of customers; KnowBe4 helps that not happen.
KnowBe4 has a larger library of awareness training modules, so the quarterly training don't get repetitive.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

We find that our employees are more engaged with the new content, as opposed to seeing some of the same modules every so often. We do eight modules per year, and KnowBe4 has a deep library, so we never have to use the same module twice - but we do for some of them because there are so good.
The AD integration with KnowBe4 greatly reduces the quarterly setup work. We need to report completion rates per manager, including rolling up the groups to their respective level above them - without the AD integration, reporting in our previous product was a chore. With KnowBe4, it's a breeze.
We are interested in the pass/fail rates for the tests and the phishing campaigns. We are primarily interested in team/department average scores, and we hold the managers of the various groups responsible for the scores. This moves the needle better than having the security department responsible.
KnowBe4 Security Awareness Training is well suited to organizations where most employees use computers for most of their day. These are the targets of the scammers, and they must have the knowledge and experience to not fall for the attacks. KnowBe4 Security Awareness Training does this and does it well. Many of our employees enjoy these mandatory exercises.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
9
Multilingual Training Content
Not Rated
Training Gamification
8
Industry-Specific Security Training
6
Individualized Security Training Plans
7
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
9
Role-based user permissions
10
Single sign-on capability
10

Evaluating KnowBe4 Security Awareness Training and Competitors

Yes - We replaced ProofPoint's Security Awareness Training with KnowBe4. Proofpoint's solution did not offer AD integration at the time, which made reporting the results to the various levels of management difficult. We had also been using it for a few years, and needed some fresh content. KnowBe4 has a very large library.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
KnowBe4's reputation is stellar, and that made it easier to sell to the Sr. management. The real winner for me was the AD integration, which saved our team a lot of work each quarter in uploading the employee list, and then reporting results specific to the various levels of management.
The evaluation process was simple, I don't think I would change it. I researched online for the leading companies, read reviews, and gathered information about what was offered (for instance, some will do USB drops in you parking lot, some will do AD integration, and others don't). KnowBe4 made the decision easy, they stood out as the clear leader for what we needed.

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