KnowBe4 Security Awareness Training - An admin review

We use it for the Phish Alert Report button, which users can use to report suspicious emails (real or training), for real time feedback or for it to be vetted by our IT team. We also use them for yearly security training and remediation training when a user does click on a test email. When they fail a test email by replying, opening an attachment, scanning a QR code, etc., they are immediately enrolled in a short training to remind them of the dangers of not being vigilant as well as suspicious things to look for when looking at emails.

I've heard from several employees that KnowBe4 Security Awareness Training's training material is much more engaging than others they've taken with other companies, making it more effective. KnowBe4 Security Awareness Training also does a great job keeping things up to date in their yearly trainings and monthly email blasts, keeping it from feeling repetitive and boring.

User management is relatively easy. You can upload a CSV if you're starting from scratch or create individual users/multiple users at a time with the press of a button. You can move users in and out of trainings with ease. We even have it set up in a way that when a new user account is created on our DC, they immediately get enrolled in the yearly training.

The metrics we mostly use are about clicking statistics: what people are clicking on, how many clicks/replies/attachments opened, etc. I also use it to get graphs and charts on interesting trends that I use to send out in monthly email blasts to all employees letting them know where we stand and what users are falling for.