High Performing Security Awareness Solution
March 26, 2025

High Performing Security Awareness Solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level II (Gold & Platinum)

Modules Used

  • The Security Awareness Company
  • KnowBe4
  • Compliance Plus

Overall Satisfaction with KnowBe4 Security Awareness Training

My company utilizes the KnowBe4 Security Awareness Training solution for awareness training for our end users. This solution helps our end users in identifying phishing type emails or emails that may be malicious. The KnowBe4 Security Awareness Training allows us to easily test all company end users and build benchmarks and trends for reporting purposes.

Pros

  • KnowBe4 Security Awareness Training is user friendly
  • Reporting is excellent
  • Product support is good

Cons

  • KnowBe4 Security Awareness Training is expensive
  • Though good, testing results could be more granular
  • Campaigns could be more customizable
  • Positive impacted users stating they are more comfortable in identifying phishing emails.
  • Positive impacted users stating what the KnowBe4 Security Awareness Training has helped them identify has assisted them in personal email identification as well.
  • Positive impacted users stating they are comfortable with helping others in what to look for with what they have been seeing.
The KnowBe4 Security Awareness Training fresh training content and customizing is a huge plus as it keeps users engaged and not bored and continuing reviewing and looking at the same items or same type of items. Our users also believe the fresh training content is key to their security awareness training.
We bulk imported our user base into the KnowBe4 Security Awareness Training platform. We also created custom groups and added the users to the groups that mirrored our current environment for the easiest possible user management in the KnowBe4 Security Awareness Training platform. This process worked the best for us.
The most important metrics form the KnowBe4 Security Awareness Training solution is information we can get from the click rate. With this information we build benchmarks and trend graphs that are presented to our organizations executive management team for review. We also build a benchmark of an acceptable click rate as well with the data we are able to get out of the KnowBe4 Security Awareness Training reporting options.
I rated the KnowBe4 Security Awareness Training solution a 9 when it comes to overall usability. My selection is bases on many things from end-user performance, end-user feedback, customizable options of the KnowBe4 Security Awareness Training and delivery and benchmark/trends that we are able to put together from the data gathered from the campaigns.
We have used both the KnowBe4 Security Awareness Training solution and the Arctic Wolf Managed Security Awareness solution and the KnowBe4 Security Awareness Training is the clear winner. Though the Arctic Wolf Managed Security Awareness solution is a good one, it is simply not the same as the KnowBe4 Security Awareness Training solution and offers much more content and custom options.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The KnowBe4 Security Awareness Training solution is well suited in medium to large companies looking to fully test the end users with decent phishing campaigns. This KnowBe4 Security Awareness Training solution also does a good job if you need to document and report on items and results and utilize the data to build benchmarks and trends.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
9
Multilingual Training Content
8
Training Gamification
8
Industry-Specific Security Training
8
Individualized Security Training Plans
8
Phishing Simulations
9
Security Reporting
9
Integration with Security Tech Stack
8
Role-based user permissions
8
Single sign-on capability
8

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