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Switch to Lever: When Greenhouse starts charging extra for a new CRM function (that should be free!)
Updated December 13, 2017

Switch to Lever: When Greenhouse starts charging extra for a new CRM function (that should be free!)

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lever

Just doesn't work. Messed up all of our scheduling because "Easybook" links do not support google hangout interviews.
Times zones are all messed up - we lost candidates because of platform issues.
I went in being hopeful and super optimistic. After 4 months of using Lever, we had to go back to our ATS provider. Such a waste of time and money.
  • Nurture - works
  • Integrations
  • Not easy to customize
  • Job board view is a bit redundant/confusing - departments and team view organization is not clean
  • Easybook links not compatible with google hangouts
  • Timezone issues during scheduling
  • Really bad customer support
  • Doesn’t work: When using Easy Book Links, in the calendar invites the interviewer sees that it is a phone screen and can see the candidates phone number, however on the candidate side they see ‘Interview with Fueled’ and it is not clear that it is a phone screen. It looks more like a Google Hangout than a phone screen.
  • If a candidate is in two jobs, it is impossible to move them between different stages for each job.
  • If you reschedule a calendar invite, this change is not reflected in Lever.
  • When scheduling Google Hangout interviews, there are two calendar invites that get sent out— one between the interview manager and the interviewer and another between the interview manager and the interviewee. The interviewer and interviewee do not receive corresponding links; we have had to reschedule a handful of meetings due to the two parties being unable to meet because of this bug.
  • Security access stages don’t make sense: “Interviewers” don’t have access to feedback but the CANDIDATES CAN SEE FEEDBACK ABOUT THEIR CANDIDACY. Big no no.
  • Can’t send PDF offers
  • Feedback links do not work via easybook from time to time - our hiring managers received error 403 messages
It's not worth the trouble.
Lever is for the true recruiter who needs their ATS to be a single source of truth but can be a bit dogmatic, whereas Greenhouse is for someone who has a lot of time on their hands to work on feature/function customizations. Also, CRM capabilities are included in your core Lever package, in comparison to Greenhouse, who is now charging talent teams PER seat for CRM capabilities they consider be ancillary.

Lever Feature Ratings

Recruiting / ATS
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated

Lever Support

They have great account managers and implementations specialists
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Monika Evje implentation specialist) and account manager Eleanor Preston are super quick to respond to any quesitions/concerns we have.