Item: Lifesize Video Conferencing
Rating: 6
Author: Verified User

Overall Satisfaction with Lifesize Video Conferencing

Use Cases and Deployment Scope

We have Lifesize units in our remote offices throughout the continental US and Canada. It helps our representatives stay connected with their clients throughout the business needs. It keeps our travel costs down considerably.

Pros and Cons

Pros

Clarity of voice and video.
Relative ease of use.
Working well across various platforms.
Works well with other endpoint devices (example: Polycom).

Cons

Complete management from remote office.
Ease of use by inexperienced end users.
Ability to program direct dial to frequent conference numbers.

Return on Investment

Positive: Long life
Positive: Reducing travels costs
Negative: Reoccurring maintenance contract costs.

Alternatives Considered

For the TOC, I would say Lifsize has been good. We do use a combination of Lifesize and Polycom endpoints. Polycom does have more capabilities but at a higher cost.

Key Insights

Do you think Lifesize Video Conferencing delivers good value for the price?

Yes

Are you happy with Lifesize Video Conferencing's feature set?

Did Lifesize Video Conferencing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lifesize Video Conferencing go as expected?

I wasn't involved with the implementation phase

Would you buy Lifesize Video Conferencing again?

Other Software Used

Polycom RealPresence Group Series, Polycom Trio, Polycom SoundStation, Microsoft Teams, Zoom, Cisco Webex Meetings, Skype for Business (formerly Lync)

Usability

Lifesize is a fairly robust device. I know that Lifesize does offer more, but the cost vs. benefits does not warrant further expansion into the Lifesize product line.

Support Rating

Without a maintenance contract, I do not seeing anyone getting much support. We have not paid for a maintenance contract in years and will not get support for our devices.

Likelihood to Recommend

Lifesize units do have a long life. We are 7 years of use on our units. Even through a few upgrades, the units are still holding strong. I would not use it for large venues (auditoriums). Even though they could be modified, I would find them hard to use in such applications.

Lifesize Video Conferencing Feature Ratings

Comments

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Lifesize endpoints are a robust device with various limits.