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It's good enough.
November 19, 2019

It's good enough.

Jeremy Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail

It's used across the entire organization, and it's the source of truth for inventory, orders, and customers.
  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
  • Special orders are poorly organized.
  • SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.
  • Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.
  • It does the job and lets us sell things.
Vend was terrible for inventory management, as was Square. Neither worked with Shopify. We selected Lightspeed when it was still MerchantOS based on cost and functionality, and haven't left because we haven't had time to research migration costs or alternatives.
It's awful and every request is met with an upsell.

Do you think Lightspeed Retail delivers good value for the price?

No

Are you happy with Lightspeed Retail's feature set?

No

Did Lightspeed Retail live up to sales and marketing promises?

No

Did implementation of Lightspeed Retail go as expected?

Yes

Would you buy Lightspeed Retail again?

No

To be honest, it's the least bad thing out there at that price point. If you need to run a single or multilocation retail store in the mid-single-millions of revenue, it's fine, but definitely not something I'd look at for 5+ locations or 20+ mil in revenue. At that point, it's time to move up to the big boy options.