Overall Satisfaction with LiveAgent
LiveAgent has been a great customer service tool to manage inquires from multiple channels on one platform. It has been especially useful in encouraging collaboration and/or transfer of tickets between agents or departments. Initial roll out was a bit cumbersome, but the support we received from the team was great. Internal adoption and training with more agents as we grew was easy.
Well suited to customer service applications, LiveChat and forms. The platform easily grew with us as we expanded our team and the flexible pricing made it easy to start small and scale. Great for initial lead gen, but does not work as or replace a good CRM, however we easily solved this using Zapier integration to our existing CRM. Customer support has been excellent.
1 - Basic IT skills and logical thinking are sufficient when used together with LiveAgent's own support team.