the best true livechat on market
November 08, 2021
the best true livechat on market
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users prefer to chat rather than opening a ticket and waiting for an answer many hours later which is usually how tickets are handled in most companies.
- fast
- efficient
- multitasking
- n/a
- n/a
- n/a
- strong up time
- capacity to live-read what customers are typing
- easy interface
- savings on money
- easy to setup and escalate
- positive customer experience
- Zendesk Chat (formerly Zopim)
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the user intentions and how they are changing their ideas during the chat in real-time without them noticing.
Do you think LiveChat delivers good value for the price?
Yes
Are you happy with LiveChat's feature set?
Yes
Did LiveChat live up to sales and marketing promises?
Yes
Did implementation of LiveChat go as expected?
Yes
Would you buy LiveChat again?
Yes