LogicMonitor-Hosted IT monitoring done right
April 12, 2018
LogicMonitor-Hosted IT monitoring done right
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
We use LogicMonitor for two primary purposes. The first is monitoring of our NetApp systems. This was the original need that drove us to LogicMonitor. In my opinion the NetApp monitoring is exceptional. We are able to get alerts on things that the NetApp tools we had at the time could not. The second purpose is for a hosted backup monitoring solution. Several years ago we experienced a severe outage that stopped our primary (on-prem) monitoring system from sending any alerts out. LogicMonitor now gives us monitoring that can alert from the cloud in case of a datacenter or internet outage.
Pros
- Redundancy-LogicMonitor's capability to have multiple on-prem collectors and have them automatically failover to each other ensures that monitoring keeps going through multiple different types of outages that may impact a single collector.
- NetApp Monitoring- This may be a niche, but for us it was important. The breadth of monitoring was a key for us.
- Ease of Use-Adding new devices is simple.
- Escalation-The idea of escalating alerts is well executed. From portal to email to text as needed.
- Support-Tech support is not something we've needed often but they've always been prompt, courteous and willing to assist with simple 'How do I' questions.
Cons
- The licensing structure changed and that hurt us as we were using it on a small scale. The lowest tier available is more than we are using.
- LogicMonitor has enabled us to have reliable 24/7 datacenter monitoring that can alert even if an outage would have cut off on-prem alerts. This has permitted us to lower our requirements for onsite staff.
We also use SolarWinds NPM. But the things LogicMonitor gives us in addition are the NetApp monitoring and cloud redundancy. We used WhatsUp Gold for a while as well. It was a capable platform but we moved to LogicMonitor due to greater ease of use.
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