The logic of LogicMonitor
Updated January 09, 2018

The logic of LogicMonitor

Jason Emery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is primarily used by IT and operations groups for network monitoring as well as system monitoring and other useful metrics, application performance, availability etc... Our goal is to be aware of problems before our customers or employees are impacted and LM helps us achive that.
  • LogicMonitor does a great job of finding and configuring dynamic or virtual "things" - load balancer VIP's, hypervisor VM's etc... No more fuddling through MIBs to find OID's and make manual configuration updates to the monitoring solution.
  • The dashboards are extremely flexible and useful to create top level views to track utilization and performance.
  • Other monitoring is also extremely flexible and useful - for example we had a service that only exposed hundreds of stats through a web status page. LM helped us parse this data and display and track it over time.
  • The alerting is fairly difficult to manage and configure. While it is possibly very flexible, you can't just go to a device or group and get some alerts. You have to define multiple layers of alert rules and escalation chains to make an alert show up somewhere. The default config is not horrible, but if you have a lot of users, groups or complex alerting rules it is very confusing.
  • As a long term user I have to say support is not as good as it used to be but they are making some slow improvements. I still miss the original "Chat with Engineer" button for support option and support is generally much less helpful than it used to be when it comes to customizing certain monitors. But they are very responsive, their response is often sure you can do that - good luck.
  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
  • Solarwinds and Auvik
Mostly LM surpasses Solarwinds in every way. There are some things LM just doesn't offer, like logging, IPAM, inventory and such. But other products do those things much better anyway.

More recently LM is going to have some competition from the likes of Auvik as they are starting to do some things better than LM and they still want to keep improving their product - config backups is a perfect example - I have no idea why LM hasn't added this.
It is especially well suited to monitoring virtual services such as load balancers and hypervisors. The reason is because of the incredible mechanism they have of datasources and instance abstraction. I also love the fact they use distributed collector model and include external monitoring of services and AWS.