Item: LogicMonitor
Rating: 10
Author: Kenny McGarrity

Overall Satisfaction with LogicMonitor

Use Cases and Deployment Scope

Our IT staff uses LogicMonitor to monitor our critical infrastructure and alert us if something is wrong. The fact that we do not need to deploy an agent to each resource we want to be monitored is genuinely a boon. Because it is so extensible out of the box, we can rely solely on LogicMonitor to be a one-stop monitoring solution.

Pros and Cons

Pros

LogicMonitor supports multiple device vendors and services out of the box, including NetApp, Nimble, Cisco, Citrix, VMware, Exchange.
Flexible alerting helps us get notified via a dashboard, email, text message, or phone call.

Cons

Like most monitoring products, alerts can be noisy when you first set up.
Mobile app needs some added features and support.

Return on Investment

It's hard to underestimate the money our company has saved by avoiding downtime by using proactive monitoring - easily over $100K.
There is a monthly cost, and this is an operational expense

Alternatives Considered

PRTG Network Monitor, WhatsUp Gold and Veeam ONE

Out of the box, both PRTG and WhatsUp Gold pale in comparison to what LogicMonitor can do with a simple deployment. Both PRTG and WhatsUp Gold require the loading of vendor SNMP MIBs, and can't talk via vendor APIs. Veeam ONE is a one-trick pony and only able to monitor your vCenter environment. I honestly find that LogicMonitor does a better job of alerting me to interesting events in my VM stack than Veeam ONE.

Support Rating

Whenever I've had an issue, I've always been able to get an answer that I'm delighted with. LogicMonitor support via chat is superb, and they have never failed to follow up. In the past, if there was a feature we thought the product should have, we were able to work with support. Their developers to implement it in a future release.

Key Insights

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Other Software Used

Cisco Meraki MX Firewalls, Veeam ONE, Kaspersky Endpoint Security

Likelihood to Recommend

I would recommend LogicMonitor for any environment that needs monitoring, from small to large. Since all information is available on a public website, you can easily monitor your servers from anywhere. I wouldn't recommend to companies who are paranoid about an external website containing information on their monitored environment (you know who you are).

Comments

Please log in to join the conversation

A wonderful cloud monitoring solution for all your needs