LogicMonitor - All in one monitoring software
Anonymous | TrustRadius Reviewer
September 11, 2020

LogicMonitor - All in one monitoring software

Score 9 out of 10
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Overall Satisfaction with LogicMonitor

It is currently being used across the whole business to monitor all aspects of our infrastructure. It helps the business with varying amount of datasources over a vast range of technologies which will alert us when standard or custom thresholds have been set at specific datapoints which helps to prevent any major incidents.
  • Flexibility with datasources - if one does not exist for a specific technology you can create it yourself
  • API - really flexible and easy to work with API to make tasks automated
  • Dashboarding - Simple and easy to use while also being effective
  • RBAC - Although changes have been made recently still a little bit rigid
  • Cost of toolset - The total cost of our toolset has come down considerably since consolidating our multiple tools into using LogicMonitor alone.
The above are just two tools we used for monitoring which I would say both did around 35-40% of what we needed. So even using both, we still had gaps in our monitoring. After consolidating these two tools into LogicMonitor we had what we already did covered as well as things that were not covered. The only upside to these two tools was there was a little more flexibility around the RBAC.
The support at LogicMonitor (general and technical) has been perfectly fine for us. Any technical query we have raised has been dealt with in an acceptable and timely manner. Any feature requests we submit are also always seriously considered and even implemented.
We currently monitor a mixture of all types of infrastructure. Our device count across all our panels is around 25000-30000 devices that span across a wide array of device types. The largest part of our infrastructure is UK based with a small amount dotted around in other locations around the world.
LogicMonitor for us was very easy to deploy, with very minimal work needed once collectors are in place and devices assigned. The only real changes needed are maybe an additional collector needed in an auto balanced group or upping the size of the collectors currently used in that group if additional devices are added which max out instances on a collector. The process of adding devices/collectors is much simpler and streamlined than previous tools we have used.
LogicMonitor's automation and how well it works out of the box has really helped us. It has allowed us to consolidate our toolset down from 3 different monitoring tools down to just LogicMonitor alone while then still providing more data for us alone than we got from our previous tools. Also using the LogicMonitor API to even further how automated deployment/changes within the software are have helped us a great deal too in saving time on repeated actions.
Prior to using LogicMonitor we used multiple tools to fit all our monitoring needs, with no individual tool being able to achieve that. After reviewing LogicMonitor against our other tools we found it could do the job of all these tools on its own. We then proceeded to consolidate our toolset into LogicMonitor migrating all devices away from our other tools and have had no problems since.

As stated in cons, one of the current let downs for LogicMonitor is how strict the RBAC is. Some changes have been made recently to make this more flexible but one of the main things I think is needed which currently does not exist is to allow access to a limited set of data sources, as currently when you give access to logic modules the role will get access to them all.