Overall Satisfaction with LogicMonitor
We use LogicMonitor to monitor our internal infrastructure as well our customer environments. It is an extremely flexible platform which has allowed us to build custom modules for customer workloads. This has given us the flexibility of a custom-built system with the ease of use of a pre-built system. On-boarding new engineers now takes significantly less time as many tasks are automated, and they have one monitoring platform to review instead of 4 different platforms.
- Increase in customer satisfaction in services
- Proactive remediation vs Reactive repair
- Increase visibility and trending on items that are hard to capture with point-in-time tools
LogicMonitor beats all of the competition as long as the environment can be monitored from the cloud. They do not currently have an option to monitor systems on an air-gap network, where other self-hosted tools could be used. LogicMonitor nearly eliminates the time spent administrating the tools. Collector upgrades happen automatically, we don't have to worry about local storage or data retention - it's all handled by them. Data sources provided by LM are updated as needed. Previously had used a selection of open-source tools which were great but didn't integrate with each other and left engineers checking multiple systems to get a complete picture. Many hours were spent on managing the servers running the tools every month.
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
We have customer using an array of public clouds and on-premise data centers. LogicMonitor has been great with direct integrations to the public cloud providers as well as an array of other tools that we use. Collectors are easy to set up, and require minimal interaction from our team. From the customer standpoint, they can treat it as any other windows server in terms of security and patch management.
LogicMonitor is by far the easiest monitoring platform to implement. That combined with the flexibility of extension and API access make it an ideal tool for medium to large environments. As far as maintenance goes the collectors are the only on-prem footprint, the software auto updates, and the underlying server platform can be put on the patch management cycle with the rest of the IT systems.
LogicMonitor has definitely allowed us to consolidate multiple tools. MTTR has definitely decreased with LogicMonitor in place. It allows us to easily find the root cause of an issue and address it quickly. Typically we are able to see the signs of an issue to come and work on remediation before it becomes and outage. As the AIOps product comes to realization that will further push the envelope of what is possible in terms of MTTR.
After using or getting vendor demos from a wide range of monitoring platforms we landed on LogicMonitor due to the value proposition.
- Easy deployment
- Robust Access Control
- MSP friendly
- Simple DataSource Configuration
- Wide array of built-in data sources with very helpful troubleshooters for common implementation issues