LogicMonitor - A Strong Player in the Monitoring Field
September 10, 2020
LogicMonitor - A Strong Player in the Monitoring Field
Score 10 out of 10
Vetted Review
Overall Satisfaction with LogicMonitor
We use LogicMonitor to monitor our internal infrastructure as well our customer environments. It is an extremely flexible platform which has allowed us to build custom modules for customer workloads. This has given us the flexibility of a custom-built system with the ease of use of a pre-built system. On-boarding new engineers now takes significantly less time as many tasks are automated, and they have one monitoring platform to review instead of 4 different platforms.
- Flexibility
- Customization
- Ease of Use
- Fanatical Support
- Great user community
- Some areas of the website are dated
- Collectors can be resource-intensive in larger environments
- More comprehensive NetFlow Reporting/visualizations
- Increase in customer satisfaction in services
- Proactive remediation vs Reactive repair
- Increase visibility and trending on items that are hard to capture with point-in-time tools
- SolarWinds Network Performance Monitor (npm), Observium, Icinga, Nagios XI, Zabbix, PRTG Network Monitor and Ipswitch WhatsUp Gold
LogicMonitor beats all of the competition as long as the environment can be monitored from the cloud. They do not currently have an option to monitor systems on an air-gap network, where other self-hosted tools could be used. LogicMonitor nearly eliminates the time spent administrating the tools. Collector upgrades happen automatically, we don't have to worry about local storage or data retention - it's all handled by them. Data sources provided by LM are updated as needed. Previously had used a selection of open-source tools which were great but didn't integrate with each other and left engineers checking multiple systems to get a complete picture. Many hours were spent on managing the servers running the tools every month.
We have customer using an array of public clouds and on-premise data centers. LogicMonitor has been great with direct integrations to the public cloud providers as well as an array of other tools that we use. Collectors are easy to set up, and require minimal interaction from our team. From the customer standpoint, they can treat it as any other windows server in terms of security and patch management.
LogicMonitor is by far the easiest monitoring platform to implement. That combined with the flexibility of extension and API access make it an ideal tool for medium to large environments. As far as maintenance goes the collectors are the only on-prem footprint, the software auto updates, and the underlying server platform can be put on the patch management cycle with the rest of the IT systems.
LogicMonitor has definitely allowed us to consolidate multiple tools. MTTR has definitely decreased with LogicMonitor in place. It allows us to easily find the root cause of an issue and address it quickly. Typically we are able to see the signs of an issue to come and work on remediation before it becomes and outage. As the AIOps product comes to realization that will further push the envelope of what is possible in terms of MTTR.