Item: LogicMonitor
Rating: 9
Author: Michael Moffatt

Overall Satisfaction with LogicMonitor

Use Cases and Deployment Scope

Synoptek uses LogicMonitor to monitor our own and our customers infrastructure world wide. Aside from monitoring, we also use LogicMonitor as a key tool in our capacity planning and problem management processes.

Pros and Cons

Pros

Alarm distribution - being able to route different alarms or alarm types to different teams allows for more distributed management of the infrastructure.
Being flexible and allowing customers to write monitoring data sources that meet their own needs is extremely valuable.
Extending that flexibility to hosting a community where Logic Monitor users can share their custom data sources is a huge time saver. you are never the first person to encounter a particular problem, so being able to leverage other users' output to solve a similar problem is great.

Cons

Billing - My pet peeve is that LogicMonitor does not yet support a "utility model" for billing. this is an antiquated billing model and while it provides stability and certainty for LogicMonitor, I'm far more concerned about spending dollars on licenses that I may or may not get to use.

Return on Investment

Reduced monitoring tools from 5 to 1
Reduced onboarding time from days to under 10 minutes
Reduced operating expenses by accelerating our problem management process, thereby eliminating calls to the service desk (ie - the cost)

Alternatives Considered

SolarWinds
SCOM
Nagios

Support Rating

Always helpful. could do better with proactive follow up - but steadily improving and certainly sufficient.

Infrastructure

Combination. We monitor equipment on customer premise, in our hosting datacenters, AWS, Azure etc.

Automation

Yes, we retired Orion, SCOM, Nagios.

Other Software Used

Datto Autotask PSA, IT Glue

Likelihood to Recommend

The only place I find that LogicMonitor does not really shine is with user experience monitoring. this is where monitoring is going with users accessing distributed infrastructure from a myriad of end user and consumer platforms. measuring that user's experience is key to success long term.

For everything else the LogicMonitor mantra of "we monitor everything" is pretty apt.

Comments

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Logic Monitor turned chaos into results.