Overall Satisfaction with LogicMonitor
Synoptek uses LogicMonitor to monitor our own and our customers infrastructure world wide. Aside from monitoring, we also use LogicMonitor as a key tool in our capacity planning and problem management processes.
- Alarm distribution - being able to route different alarms or alarm types to different teams allows for more distributed management of the infrastructure.
- Being flexible and allowing customers to write monitoring data sources that meet their own needs is extremely valuable.
- Extending that flexibility to hosting a community where Logic Monitor users can share their custom data sources is a huge time saver. you are never the first person to encounter a particular problem, so being able to leverage other users' output to solve a similar problem is great.
- Billing - My pet peeve is that LogicMonitor does not yet support a "utility model" for billing. this is an antiquated billing model and while it provides stability and certainty for LogicMonitor, I'm far more concerned about spending dollars on licenses that I may or may not get to use.
- Reduced monitoring tools from 5 to 1
- Reduced onboarding time from days to under 10 minutes
- Reduced operating expenses by accelerating our problem management process, thereby eliminating calls to the service desk (ie - the cost)
SolarWinds
SCOM
Nagios
SCOM
Nagios
Combination. We monitor equipment on customer premise, in our hosting datacenters, AWS, Azure etc.
Yes, we retired Orion, SCOM, Nagios.