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A game changer for a company!
November 19, 2022

A game changer for a company!

Felipe Blanco | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is being used in Zwift to monitor all our network assets, meeting room appliances and all our SaaS.
The idea is to change from a reactive support model to a pro-active support model. In order to archive this, we use all the function the software offers: custom alerts, SNMP monitoring, Windows log monitoring and so far the results are amazing: our response time to our internal customers are increasing. We plan to leverage more the usage among the next year.
  • Analysis
  • Alerting
  • Third-party integration
  • Workflows
  • Positive: Reduced reaction time for disaster and improved disaster recoveries
  • Positive: Allowed deeper audit, making the environment safer
LogicMonitor is a way easier to implement and keep it running than Zabbix due to the included SNMP template and the IA built in. The time to make it run is way faster.
Monitoring approx. 100 devices in 3 different countries and 4 offices. Monitoring access points, switches, routers, printers, IP appliances in general (access control systems, etc) and all our Windows and Linux servers. We monitor also our most used SaaS: AWS, Azure, Office 365, Slack, Zoom and we're developing internal modules for Google Workspace and Okta.
Smoothly - no big roadblocks, very well documented. Better than other tools in the market.
Yes - we are now able to reduce our MTTR since we are alerted proactively of the problems before further complaining.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor is very good to monitor the top plataforms, such as AWS, Azure, VMWare and another Saas, beside a huge range of network devices and operation system. No problem to that, plug and play.
LogicMonitor is not so good to monitor specific devices like iPads, Samsung tablets or Apple TVs - is not their focus, and if you are considering monitoring theses is better to use MDM.