LogMeIn Central is great for geographically spread organizations
May 30, 2019
LogMeIn Central is great for geographically spread organizations
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Central
The IT department uses LogMeIn to manage a fleet of computers all around the world. We have users 20 feet away and users 2000 miles away. Working in airports and hotels that we need to be able to quickly support. LogMeIn allows us to quickly find and remote into the user's computer no matter where they are. Having the ability to quickly connect and troubleshoot users' computers from anywhere saves us time and allows our employees to remain productive, saving the company money. I highly recommend LogMeIn Central to any organization that needs fast, secure remote management from anywhere.
- It is easy and fast to find a user's computer thanks to the groups, custom names and searching ability.
- It connects quickly and allows us to view all active monitor sources.
- I can easily add users to groups to allow them to access only what they need to manage limited remote machines.
- It lacks ability to control devices without the client installed via a link sent to the user
- Sometimes the client crashes and the user has to reboot to fix
- The client doesn't auto reconnect after reboots
- It has saved support time allowing users to be more efficient
- It has reduced support costs and time IT spends working with a user
- The cost per device allows us to manage more clients than previous products for the same price
- BeyondTrust Remote Support (Formerely Bomgar Remote Support) and TeamViewer
We tried to use Bomgar Remote support for awhile but it did not compare to LogMeIn. It was unreliable and wouldn't work when you needed it most. It was nice to be able to send users a link but it lacked the ability to control computers without end user interaction. We also looked at TeamViewer but it felt like a consumer product and not a business product as it lacked central manageability.