Gives you a Central location to manage your IT infrastructure.
May 30, 2019
Gives you a Central location to manage your IT infrastructure.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Central
LogMeIn Central is a extremely valuble asset to our IT department. 40% of our work force works remotely. They are never in the office, so when they have an IT related issue we need to be able to see their machine to diagnose and repair any issue they may be having. Using Central gives us easy access to the users machines where we can take control and fix the issue quickly for them. We also use Central in pushing out new software and updates of current software. We use Central to monitor virus protection and Windows updates. We did trials of 5 different brands of software that is similar and none matched up with LogMeIn. We have used the software for 2 years now and with the advancments that are coming I see no reason to even look at any other options. LogMeIn Central is our go to software for our IT professionals.
- Remote access to machines to allow technicians to fix issues.
- Push out Windows updates to machines in need of updates.
- Reporting on user activity and computer activity.
- Set up alerts for any issues related to machines such as power outages on servers.
- Deployment options that tie directly to Active Directory to allow easier roll outs.
- AV protection from LogMeIn. (I know it is coming)
- Easier client updates for LMI software installed. No user interaction.
- Many times a user will have to ship a machine back to us to repair. With LogMeIn we can remote in and fix most problems without seeing the machine physically.
- Getting alerts when a machine or server is offline limits downtime and prevents loss of revenue.
- Even with a power outage we can use Central on the internet or mobile to connect to users to get them working until our systems are back online.
We previously used Kaseya provided from a MSP and it was not reliable so it was not an option to continue. ManageEngine was good but the price and each part was separate so costs rose quickly. We had another option called FusionOne from another MSP but did not work as well as LogMeIn. Central had all parts in one place and made management much easier for a small IT team, Even though we are growing it is growing with us.