Gives you a Central location to manage your IT infrastructure.
May 30, 2019

Gives you a Central location to manage your IT infrastructure.

Chris Lewis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Central

LogMeIn Central is a extremely valuble asset to our IT department. 40% of our work force works remotely. They are never in the office, so when they have an IT related issue we need to be able to see their machine to diagnose and repair any issue they may be having. Using Central gives us easy access to the users machines where we can take control and fix the issue quickly for them. We also use Central in pushing out new software and updates of current software. We use Central to monitor virus protection and Windows updates. We did trials of 5 different brands of software that is similar and none matched up with LogMeIn. We have used the software for 2 years now and with the advancments that are coming I see no reason to even look at any other options. LogMeIn Central is our go to software for our IT professionals.
  • Remote access to machines to allow technicians to fix issues.
  • Push out Windows updates to machines in need of updates.
  • Reporting on user activity and computer activity.
  • Set up alerts for any issues related to machines such as power outages on servers.
  • Deployment options that tie directly to Active Directory to allow easier roll outs.
  • AV protection from LogMeIn. (I know it is coming)
  • Easier client updates for LMI software installed. No user interaction.
  • Many times a user will have to ship a machine back to us to repair. With LogMeIn we can remote in and fix most problems without seeing the machine physically.
  • Getting alerts when a machine or server is offline limits downtime and prevents loss of revenue.
  • Even with a power outage we can use Central on the internet or mobile to connect to users to get them working until our systems are back online.
Within 1 day we were up and running with Central. Took a few weekes to roll out the client to all user machines and servers. We used Group Policy to push out the deployment. That got most of the computers and others we did individual installs. Servers were all individual installs. We are still learning all of the things that the software can do and implementing all of them takes a lot of time.
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
LogMeIn Central has never gone offline or been unavailable since we have installed it. Some of our techs use it multiple times a day. Our Security Analyst is using it more and more to find and fix vulnerabilities. Our leadership is asking for reports about users and how the computers are being used.
We previously used Kaseya provided from a MSP and it was not reliable so it was not an option to continue. ManageEngine was good but the price and each part was separate so costs rose quickly. We had another option called FusionOne from another MSP but did not work as well as LogMeIn. Central had all parts in one place and made management much easier for a small IT team, Even though we are growing it is growing with us.
Remote users sometimes need software installed on their machine. They are not local admins so we need to connect to the machine and complete the download and installs for them.
Being able to troubleshoot an issue with user interaction while we are watching the screen allows us to teach proper techniques while we are repairing the machine.

LogMeIn Central Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
Not Rated