Item: LogMeIn Central by GoTo
Rating: 9
Author: Verified User

Overall Satisfaction with LogMeIn Central

Use Cases and Deployment Scope

We use LogMeIn Central on a daily basis to support users spread across multiple locations. Our IT department uses it to remotely connect to user machines in order to diagnose issues as well as show users how certain software functions work. It allows us also to get a quick view of up to date Windows and AntiVirus status.

Pros and Cons

Pros

Easy
Quick
Trusted

Cons

Improved connection time
More remote controls
Allowing a new chat windows

Return on Investment

Optimize IT support
Improved response times and resolution
Improved remote monitoring

Usability

It really doesn’t get any easier than seeing the computer name you want, clicking it and logging in.

Reliability and Availability

There have been numerous occasions where logging in and just viewing the dashboard have taken over a minute, leaving us to believe the site was down. This has only been a few times and other than that, it has been rock solid.

Alternatives Considered

Remote Desktop Services

This sort of management cannot be beat which is why we plan to stay with LogMeIn for the foreseeable future.

Likelihood to Recommend

LogMeIn is well suited for any IT department or provider where the users may be spread out among multiple locations. This allows us to troubleshoot more than one issue at a time rather than having to travel onsite and only solve one.

LogMeIn Central by GoTo Feature Ratings

Comments

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LogMeIn to the Rescue!