The only way to support the C-Level Execs
June 05, 2019
The only way to support the C-Level Execs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Central
At IAC we use LogMeIn Central to support remote users and C-Level execs with their IT needs. It is mainly used by the Helpdesk techs for troubleshooting IT issues. Supporting our C Level execs I use it to maintain their multiple machines add and remove programs, OS updates, and patching of 3rd party programs.
- Deployment - simple and easy to use. Allows for customization of the installs.
- Mobility- The use of LogMeIn from a mobile device allows ultimate mobility for the tech.
- Health Status - at one quick look you are able to see all the computers that need to be updated.
- Administering Users- Cumbersome and not clearly designed.
- How To's are lacking. Although they have started better training adding Videos but prior was trail and error.
- I am sure there are other things that may need to be more streamlined but nothing that slows down what I need this for.
- Shipping Cost - Down due to the remote connection. Only have to ship laptops with hardware issues.
- Ability to surpass MTR on any none Hardware related issue
Dameware is a very good product and fantastic with server environments but personally doesn't come close to LogMeIn when talking about assisting users who are on different LANs all around the world. TeamViewer has a good product but prefer Logmein's dashboard and ease of use.