My Review of LogMeIn
December 24, 2019

My Review of LogMeIn

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

LogMeIn Central is used by staff in our company, and I also use it to remotely support our clients outside of the company with their IT issues.

Pros

  • In my opinion, the quality of the screen display with LogMeIn is superior, particularly in CAD and Engineering applications.
  • The LogMeIn company is approachable.

Cons

  • Improvements could be made to the discrepancy that exists with handling Passwords in the LogMeIn Client, and when accessing remote systems through a browser. Currently, these are handled differently. The password is most definitely correct, but with one way it will work, but in the other, it will be wrong, and the result is that you are locked out of access to the remote until the system times out. I have historically always used a cut and paste to save complex passwords when accessing remote sites from a Browser, and this has been reliable in the past. Now that I am also using the LogMeIn Client on some systems, in my experience, it is that the trailing white space at the end of the password is not being removed. Remembering complex and long passwords without using a Cut and Paste is impossible.
  • The models for the marketing and pricing of the LogMeIn PRO, Central and Ignition products could be more integrated. In my case, supporting remote clients on a one-off basis would be considerably improved if I had access to Ignition as a part of the package instead of having to talk the client through the installation to then be able to access their system for a one-off use. Also, we would not need to be subscribing to as many seats in Central as we now do.
  • LogMeIn has been invaluable in time saving.
  • The ability to work remotely on multiple systems concurrently is a bonus.
Possibly, as I have used it for a number of years and know the interface.
I have not knowingly experienced outages with LogMeIn Central.
I find the quality of the screen display better in LogMeIn, and I prefer the LogMeIn Dashboard when used in a Browser.
The models for the marketing and pricing of the LogMeIn PRO, Central and Ignition products could be more integrated. In my case, supporting remote clients on a one-off basis would be considerably improved if I have access to Ignition as a part of the package instead of having to talk to the client through the installation to then be able to access their system for one-off use. Also, we would not need to be subscribing to as many seats in Central as we now do.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
10
File transfer
8
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
2
Centralized management dashboard
10
Session record
1
Annotations
1
Monitoring and Alerts
1
Multi-platform remote control
3

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