LogMeIn Central gets any company up and running with remote access quickly and easily.
April 10, 2020

LogMeIn Central gets any company up and running with remote access quickly and easily.

Jeffrey Sabotin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We use LogMeIn Central across the whole organization, and with several of our clients. It solves multiple issues, (1) people at home accessing their internal computer at the office, (2) IT support personnel accessing people's computers to give them help when they have an issue, (3) IT support accessing servers in our data center when things go wrong, (4) anti-virus software that can be integrated with the computers, and (5) seeing what patches and updates that need to be applied to these computers.
  • Remote access
  • Remote support
  • Anti-virus software
  • Getting access to the command line where there are more serious problems.
  • Ability to restart in safe mode a computer
  • Ability to see the updates and problems with computers
  • Ability to monitor who is online accessing their computer remotely
  • Not working with a Chromebook.
  • Their antivirus software has produced some false positives
  • Their phone support has been hard to get a hold of at times.
  • They are more expensive than other remote access / control software
  • Time saving on resolving technical issues
  • Allow remote people to feel connected to main office
  • Allow IT staff to stay connected to remote servers at data center
LogMeIn has done a great job centralizing everything into one dashboard. Things were more or less easy to find and implement. I could figure out some of the Alerts, and the Ad hoc support was a little clumsy to get working, but most of the basic functions were easy to get to and understand.
I don't remember ever a time when LogMeIn Central was not available. It was always available every time I needed to get in. They may have been unavailable at times, but there was never a time when I needed it and it was not available.
LogMeIn Central was one of the only ones that had a fantastic dashboard where I could see everything in one place, and then group them by department. Plus I didn't have to have a server on my end to house all of this data and manage the connections. Compared to Citrix XenApp it was much cheaper and much easier to implement. It is not as full-featured in the remote access area as Citrix and Parallels, but it would work well for a company that doesn't have the infrastructure.
LogMeIn Central is well suited to companies that need remote access to their work computers from home. It is well suited to companies that are spread across the country. It is well suited to companies that have more than 100 computers to support. It is well suited for IT staff that need to be able to get access to computers remotely even when they have been infected with a virus.

It is not well suited for smaller companies, or companies that only want something like remote control or access.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control