Mattermost- Simplifying Work and taking take of what "matters the most"
July 15, 2024

Mattermost- Simplifying Work and taking take of what "matters the most"

Sanjay Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mattermost

We use Mattermost for Connecting and collaborating and creating workflows that ease up repetitive tasks. I feel like in any business, especially our, staff tend to get into a silo when challenged, and Mattermost addresses this problem by live screen sharing, calls and collaboration. Workflows also make thigs easier so staff can focus on other tasks while Mattermost does the automations.

Pros

  • Colloboration
  • Automation
  • Open Source Transparency

Cons

  • It is a bit of a learning curve if you are not used to working with similar tools
  • Maybe a bit more preferences for themes,etc
  • Increased productivity with effective automations
  • Better team alignment with real time collaboration
  • Faster response times and better SLA response times
As an IT company, we've found that Mattermost's open-source platform significantly reduces our risk exposure. By self-hosting, we maintain full control over our data security and privacy measures, ensuring compliance with industry standards and Popia. We also had the opportunity to integrate into our own software and platforms giving us greater features but not compromising on security as we had a solid secured self hosting platform
I rate this high as Mattermost intergrates well with Gitlab and Jira which we use a lot and because it reduces context switching it really does increase our overall productivity. Mattermost also has a great API which allows us to integrate seamlessly into software that we need to customize and pair with.
Honestly iv just used these two but when it comes to customization, they don't come close to Mattermost. Slack and Teams are Less flexible, Not self hosted. Not Open source,etc I will also say that i noticed integration capabilities are very limited with teams and Slack and not as limited with Mattermost

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

We are an IT business and Mattermost is very well suited and effective when we have security incidents or outages. it works well in this scenario because of its real time communication, automations and playbook features.

Where it may not be suited is for really small business as Slack does the job, so I would love to see Mattermost cater for the sme market and small business as well.

Mattermost Feature Ratings

Task Management
10
Workflow Automation
10
Mobile Access
6
Chat
10
Notifications
9
Discussions
10
Surveys
5
Internal knowledgebase
9

Comments

More Reviews of Mattermost