Microsoft 365, your all around collaboration tool
November 09, 2021

Microsoft 365, your all around collaboration tool

Johnathan Do | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

Microsoft 365 is used by our whole organization. This includes the following suite of apps: Word Excel Powerpoint Onenote Teams Onedrive All of our marketing material and presentation material is created using Powerpoint with a custom-made template. Although we use Slack for our internal communication, many customers we interface with use Teams, so with having Teams it allows us to communicate with them. We use the Onedrive or Sharepoint to share documents and material via the cloud and utilize the restricted access features of onedrive and Sharepoint. For documents that require to be exported to document control management tools, we start them in a Microsoft Word format then convert to PDF. Any time sheets are required, it will either be done via Excel or Google Sheets.
  • Syncing via the cloud.
  • Collaborative editing and creating of documents.
  • Clear communications via Teams.
  • Too many places to edit (in Teams, in the web app version of the application, in the desktop app).
  • Sometimes if editing via the desktop version, sync doesn't always happen smoothly.
  • When editing via web app or Teams version, there are limited features in the ribbon.
  • Cloud editing/collaborative editing.
  • OneDrive.
  • Track changes and comments.
  • Negative - Improve the UX on how to "share" and collaborate in cloud documents. (It is easy, but seems like some people still don't know how to sync a doc, or share a doc).
  • Negative - When people do not use the collaborative cloud features, there are just too many document files and I think this is something that people carry over from old work habits with the "offline" version of the Microsoft Office suite.
  • Positive - When used, the collaboration features are amazing and really accelerate the document review process. It makes it easy for us to gather feedback and track changes on within one file.
  • Positive - Communication with Teams and the integration of the traditional Office tools in Teams has seemed to help our team members utilize the powerful collaborative features 365 offers.
  • Positive - Creating presentations collaboratively has sped up how we deliver information to our customers in a very friendly, pretty, and digestible manner.
We actually use all those other tools that I selected simultaneously with Microsoft 365 because of different customers we work with who utilize different sharing/collaborative tools. I think all are equally comparable but Microsoft 365, especially Word, provides the traditional and standard way to create documents and upload to controlled documentation. For communication, Slack has a more understandable user interface and user experience whereas Teams sometimes feels too rigid and "professional". It doesn't seem as friendly to navigate about. However, Teams integration with all the office tools is unmatched.

Do you think Microsoft 365 delivers good value for the price?


Are you happy with Microsoft 365's feature set?


Did Microsoft 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft 365 go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft 365 again?


Microsoft 365 is a very integrated suite of applications and works well across both Mac OS and Windows OS. I think it can be considered the gold standard for creating documents, presentations, and taking notes. Where it lacks is the way it integrates all of its applications in the collaboration space. For example, when editing specific documents via the web app or in Teams, the ribbon does not have all the features compared to the actual desktop applications. I definitely like how the collaboration space is always constantly improved and is more efficient. It's a much smoother experience when all party members are editing via a web app compared to when some are using the desktop app. Sometimes the desktop app versions do not sync or connect properly. Otherwise, in general, I would recommend Microsoft 365 as a good set of collaboration tools.