Looking for average or just ok? Go with an Exchange.
Anonymous | TrustRadius Reviewer
June 26, 2019

Looking for average or just ok? Go with an Exchange.

Score 2 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Microsoft Exchange

It's email. It doesn't get much easier to explain than that. The entire company has used it, but made a switch. Clients do use it and we have to support them when there are issues.
  • easy setup with Microsoft Outlook
  • easy setup on mobile devices
  • secure email solution
  • constant server timeouts
  • lack of true support - all support seems to be offshore
  • emails randomly go missing at times
  • negative - emails randomly go missing
  • negative - constant disconnects from server (reliability)
  • negative - cost not worth the service due to lack of reliability
  • positive - great user management features
G Suite is a far more superior solution than Microsoft Exchange. The cost is less, the reliability is better, it's easier to use, and we haven't had an issue with it thus far. We initially selected Microsoft Exchange because Microsoft is supposed to be the leader when it comes to tech needs. After years of terrible support, over charging, and service issues we made the switch to G Suite. Best decision we've made.
If you are looking for a business email service then sure, use Exchange. But if you're looking for reliability, you may want to find another solution. It would be great for business, if it consistently worked. It seems that the service has gotten worse over the last year or so.

Microsoft Exchange Feature Ratings

Anti-malware
4
Cusomizability
4
Threat Detection
4
Management Tools
7