Microsoft Exchange - "Best of the Best" Mail Server
June 26, 2019
Microsoft Exchange - "Best of the Best" Mail Server
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Microsoft Exchange
We use Microsoft Exchange as our primary method of email communication for internal business users, contact center agents, and for business-to-customer interactions.
- Microsoft Exchange offers the best integration with Active Directory.
- Microsoft Exchange offers a great web management interface for administrators.
- Microsoft Exchange web services provide key functionality on how we integrate emails into ACD workgroup queues for customer support purposes.
- Microsoft Exchange could use more canned mail filtering tools to block spam.
- Microsoft Exchange should include it's own quarantine solution.
- Microsoft Exchange requires external recipients to become Exchange mail contacts before you can add those recipients to a distribution group.
- We are actively using and consuming the Exchange mail server platform and our user and mail volume scale is a moving target. The ROI is a break-even scenario to get the job done.
- We might see a bigger return if we had more mobile users, but that's just not how we are structured.
- Our setup is premise-based, so we have very little external work-from-home users that would increase our benefits of Exchange's mobility tools.