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great communication/collaboration app
September 15, 2019

great communication/collaboration app

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Our entire organization is on Microsoft Teams. We just upgraded from Skype for Business. We use it to communicate one-on-one internally, not so much with groups. Our support team and others in the organization use Teams to communicate externally with our customers and partners. Overall, Microsoft Teams is a significant improvement over Skype for Business. It has a lot more features that benefit us outside of just messaging and calling.
  • There are a lot of integrations. We also use Salesforce, and being able to integrate a Salesforce feed into a Teams message is awesome.
  • One-on-one messaging offers so many more features now than just chatting. Sharing files got easier, you can customize the chat rooms by adding tabs (either for other apps or a specific web page), plus there is actually a message history that works much better than Skype for Business.
  • The app itself is very user-friendly. Microsoft recently added a dark mode, which is great. Plus their mobile app makes Teams really convenient to access.
  • It's unclear how notifications work with the Windows notification center. Sometimes when I'm presenting a screen, I think my settings are such that notifications from Teams wouldn't pop up. But sometimes they do. More than likely user error, but I haven't figured out all the settings yet.
  • If you're messaging external users who are on an older version (Skype for Business or even Lync), not all features are enabled for messaging on Teams. For instance, I can't start a group chat with 2 other people who are using Skype for Business.
  • It saves us time (and money) by streamlining our internal team communications.
  • It makes it easier for us to share files and updates across the organization.
  • Allows us to easily schedule and initiate meetings with customers and partners.
I personally have not had any issues with Teams that have required me to reach out to Microsoft Support. It is a quality Microsoft product that so far has behaved and performed like I expect.

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Microsoft Teams works well for:
- large organizations who need to manage employee communications internally.
- great for creating groups to put employees in (by department or something) and allowing them to communicate together/stay updated on things/share files.
- managing your Outlook schedule.
- calling other Teams users and having meetings/screen sharing.
Microsoft Teams is not (yet) well suited for:
- trying to message external users who aren't on Teams (it can be done, but not all features are available).