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Flexible and easy to use
September 03, 2021

Flexible and easy to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

To my knowledge, Miro is used fairly heavily across the IT organization here. Devs use it to whiteboard with their teams. I know Product Specialists and Product Managers use it to diagram workflows. It has become quite useful with everyone working remotely. I've seen it misused as a document repository. I feel like it is great for in-meeting diagramming, but not for use as a living artifact.
  • Has both a native desktop app as well as a browser-based web app.
  • Intuitive controls.
  • Connecting nodes of a workflow is easy and they update smoothly as changes are made.
  • More common icons for things like AWS components so we don't have to import so many images.
  • Lock other users out temporarily from making changes. I've seen issues where multiple users are making changes during a meeting at the same time and it becomes hard to follow.
  • For our technical workflow, it has reduced the time reformatting the board and re-pointing nodes as the diagram grows. This was a big-time sink when using draw.io.
  • Gives folks something to look at during online-only meetings rather than just using words.
I haven't had any major issues with the app once I was able to get access properly. I think the access issue was more from how my organization was handling it rather than something specific to what Miro was doing.
I haven't integrated Miro directly into other products, but if this refers to integrating the use of Miro into our workflow, I don't think we had any problems adjusting.
The biggest benefit was being able to visually see something while we discuss it in a meeting rather than just speaking words. This was very useful once everyone was remote during the ongoing pandemic.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

draw.io has image search to pull in stuff from the web very easily. Because we were doing technical architecture diagrams, having the AWS component icons handy was useful. However, managing a growing diagram and having to manually fix the workflow arrows in draw.io was a big-time sink. Miro handles that much better.
A great tool for Adhoc whiteboarding and sketching with other members of your team. My team has made use of it for the creation of technical architecture diagrams that we then screenshot and use in our docs site. It is less appropriate to be used as a living document of workflows or as a repository of business information. It can be difficult to name the Miro boards properly to be used for something like that.