Item: Miro
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Miro is mainly used in our organization for:

Leads to share their high-level plan and schedule with team members.
Project management team to have retrospectives in each team using Miro template in a scrum process.
Each team member to brainstorm or come up with any draft idea to visualize or consolidate the idea.

Business problems that Miro addresses are:

Communicating with team members under WFH where the members are not in the same room. Using Miro like a whiteboard.
Visualizing the idea and allow it to be updated/modified easily by other members.

Pros and Cons

Online retrospective in scrum process. With various tools such as timer, vote, and play music, Miro allows users to have a Retrospective smoothly and comfortably.
Jira-Miro board integration. Adding Jira tickets to Miro space allows users to visualize the specific task status in a more user-friendly way.
Online collaboration like a workshop. Miro allows users to easily collaborate with other people (even with new people) with stickers and comments function with notification feature.

Jira card visual adjustability: it'll be better if the user can adjust the color of the card and add tags to the cards that have a direct link to Jira instance.
Export to CSV or Excel format: exporting to the data format breaks the organized contents in Miro, so it'd be better if the data gets more well-structured when exporting.
Incorporate to Confluence: It'd be nicer if the framed area in Miro can be directly displayed in Confluence page.

Return on Investment

(Positive Impact) Reduced project completion time by minimizing the collaboration cost.
(Positive Impact) Enhanced flexible work style by allowing collaboration easily happen in WFH under COVID-19.

Miro drastically enhanced team collaboration in terms of visual communication, which is the reason why I and my organization use Miro. Various templates for the collaborative work and new features/improvements introduced by the update are also helpful. Introducing Miro to teams is not so difficult, since it's user-friendly UI and relatively easy to use.

Ease of Integration

Integrating to the organization is quite easy, but integrating to existing applications and software such as Confluence and Jira is not complete, and I feel there's room to be improved as mentioned in previous feedback. Also, it's currently not smooth to incorporate with a data-structured file, so it'd be nice if it's also improved.

Collaboration

It's currently a part of essential office-collaboration tools, like MS Office suite and Atlassian tools. One of the important and unavoidable events that should happen in the first phase of product development, brainstorming, cannot be done without Miro under WFH and where team members cannot come to the real office since it previously happened with whiteboard and stickers.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Atlassian Confluence, Microsoft Teams, Perforce Helix Core

Likelihood to Recommend

Well-suited scenario:

Online meeting or workshop; where multiple members need to communicate and collaborate at the same time, using materials. For participants, collaboration tools such as stickers and comments are available. For the event holders, they can use various tools such as timer, play music, and vote.

Less-appropriate scenario:

Deliverables for a project; even though the Miro contents can be exported as pdf or png format, the contents are difficult to change or modify in other formats than using in Miro.

Enhanced online collaboration tool

Overall Satisfaction with Miro