Very useful in design processes.
November 24, 2022
Very useful in design processes.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miro
Miro is a tool we use in the customer experience area almost every day. We use it mainly to map user flows within eCommerce and to make quick mockups and design concepts. We also use it as a work tool to collect all project information (context, document access, objectives, strategic definition...) and sometimes as an alternative to powerpoint. In addition, we also use it as a tool to dynamize internal workshops with other teams. In short, for us, Miro is fundamental in our daily life, and we use it as a space to create, reflect and work. There are even occasions when we use it as a tool to follow up on the area's projects weekly. Paint with cards priorities, tasks, etc.
Pros
- Versatility: it has functionalities for all types of profiles: UI, UX, Researchers, etc.
- Connectivity: it allows us to connect with other tools (e.g., drive), helping to streamline the work.
- Usability: it is a very intuitive tool with a well-designed interface that allows any user, regardless of their level of knowledge, to quickly understand what they can do.
Cons
- Sometimes we miss that Miro would allow a higher level of organization of Projects as folders.
- That is, on the right side of the dashboard, where the list of projects appears, instead of directly opening the project and seeing the boards, these projects could have one more level before reaching the boards.
- Ex: If we have a project called 'Checkout,' we could have folders within it for each of the steps ''cart'' ''user data'' ''payment...'' and each of them is a subproject with its own boards.
- Sometimes pasting URLs generates a preview and sometimes it just leaves the linked text. don't know why it works like that and sometimes is a little bit frustrating.
- Connector arrows, being intelligent, sometimes do not let you point to a specific point on an image, and it requires a lot of effort to achieve this.
- On a methodological level, Miro has allowed us to streamline work processes and reduce time, especially in this age of remote working.
- Expressing the definition of a project visually and allowing the rest of the team to visualize it live or asynchronously, has made us optimize the way we work.
- Moreover, due to its ease of use, it also allows us to work at different times, leave notes or comments...etc.
- We have also used it with a central tool shared with other business units, so unifying work methodology helps us to speak the same language, unify ways of working and optimize, once again, times.
- Finally, it has helped us, at the CX department level, to value our work (research, definition, and design), as it allows us to show the detail of the effort and work we do, the process itself, and not just the final design.
Drastically. Thanks to Miro, we can work asynchronously since we can hardly ever have the whole team together, physically involved in a specific task. Miro has helped us virtualize what we used to use in the real world: a room, post-it, printed screens, and team dynamics. Of course, after covid, its use has been more and more intensive and useful, making possible many work dynamics that sometimes we would not know how to carry out at a distance.
Do you think Miro delivers good value for the price?
Yes
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
Yes
Did implementation of Miro go as expected?
Yes
Would you buy Miro again?
Yes
Comments
Please log in to join the conversation