Regular users love Miro, casual users have issues
May 03, 2023

Regular users love Miro, casual users have issues

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for a variety of visual management applications, including brainstorming, keeping track of agenda options and decisions, timelines, and showing cascading strategies/metrics. We used to do these things on physical boards/sticky notes, but we have now moved to be mostly virtual.

Pros

  • Relatively easy for people to get the hang of how to use it
  • Great to be able to zoom in and out and have unlimited space
  • We use stickies more than any other shape/feature/option--this works great for us

Cons

  • Hard for casual/infrequent (free) users to remember how to log in, especially when a board has a password--they get confused about whether this is the password for their account, whether they ever created an account, etc.
  • I don't find the "dashboard" as intuitive as other parts of Miro--it's hard to find the board I want
  • I want to be able to lock/unlock items with more ease (for example, unlock a single item even when I locked it together with others)
  • It's not easy to do timelines--hard to space the dates evenly and move them around later
  • We want to use Miro as metrics dashboard, but would need it to update live from another program (Excel, PowerBI, etc.)
  • Others can't edit when one person is clicked on an object, but sometimes that person just forgot. It's hard when your screen doesn't look like others' (in this case, the object is "grayed out" for others). Also, the graying out makes it hard for others to read text that's being added, which is a problem when we're trying to crowdsource wording.
  • n/a
See previous answers about the challenge of casual users remembering how to log in.
Also we had an issue where a free user created the third board in another user's group, and then that other user couldn't create a board when they wanted to. This wasn't obvious (the first user hadn't received any warning that they'd used up the last free board, they didn't know which group they were in, etc.), and caused a big scramble.
It's been great to get everyone's voice in virtual meetings.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

We need a way to create locked "backgrounds" or frameworks for boards and have people add on top of these, which Miro provides but Teams whiteboard doesn't. Also Teams whiteboards are connected to a specific calendar appointment, and can't be ported to a new invite
Works well for relatively tech-savvy users, but it's still a separate app that people have to figure out how to log into.

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