Bringing together people and collaboration

Miro has enabled us to effectively facilitate cross-functional collaboration, enabling teams to work together in real-time, share ideas, and visualize complex processes. Primarily, I use it to create and house our living customer journey maps that are shared across the entire organization. Miro makes it easy for global colleagues to access and even update/iterate on journey maps to ensure we have real-time visibility into current state. Miro also allows us to collectively come together to deep-dive into root cause and ideation workshops that lead to tactical improvement opportunities and roadmap prioritization. We've even recently started to use it to operationalize our team and org, keeping track of ideas and backlogs, and even a creative into/overview to the CX and Journeys team.

With an onsite, hybrid, and remote working model, it's impossible to get all relevant stakeholders in the same room at the same time. Miro gives us the capability to bring everyone together virtually and give everyone a voice. My favorite part of Miro is giving colleagues at all levels a chance be equal and celebrate the opportunity to promote brain writing.