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Must-Have for Modern Work
January 12, 2024

Must-Have for Modern Work

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

As a part of a number of distributed product and strategy teams across the United States, Miro is the foundation for all the work we do. From capturing information in user interviews, running workshops with stakeholders, lo- and mid-fi creation with designers, and preparing presentations, it really serves almost all of our needs.

Without the ability to come together in a room (and sometimes even instead of that!) Miro has been such an amazing way for people to work both asynchronously as well as together live. In addition, the ability for individuals to create and share their own workspaces is huge. So much personal meaning-making and "playing around" can occur because of the seemingly unlimited number of boards that can be created and the expanse of each space.
  • Creating design artifacts
  • Accessible tool for workshop activities
  • Continuously evolving features and improvements
  • Platform that can be "businessy" or "casual" at the same time
  • Improving integrations with other tools (Jira, Teams)
  • Tables acting more like Excel documents
  • Better templates and foundations to build Powerpoint-like presentations
  • Speed when boards get really big
  • Easier ways to submit overall feedback, not just features specific feedback
  • Increased collaboration opportunities
  • Fostering a more creative, "design thinking" approach
  • People are more likely to play around with information as they can easily do/undo actions
  • Sometimes the overwhelm of information, color, and features is a barrier for people
  • Executives not used to working in this way or with a tool like this
  • Hitting some walls and inefficiencies if outputs eventually need to be in "traditional" formats (Word, Excel, Powerpoint)
I've used Miro in Teams a lot recently. It's a little clunky to have to log in again, validate, and then select a board, but it runs pretty well within the Teams browser for all. Features are a little limited, within Teams, even as the one who brought the board into the meeting, and I find myself having to go back to the app to bring people to me, unlock boards, etc. I also wish I could turn on people's names, not just have a slew of anonymous users, and see where people are and identify who contributed what after our session.
Often when starting a new effort we go through a period of information and/or resource gathering. Miro provides a great dumping ground for all this information, as well as a way to start making sense of it in the same space. Being able to share out a link to others creates some insight in peers' work as well as transparency about where we are.
I couldn't add Teams Whiteboard to the list, but among the three (Mural, Google Jamboard, and Teams Whiteboard) Miro blows them out of the water. I had to use Mural recently for a separate engagement, after having not used for a while, and was really surprised by how little it had evolved! The Teams platform is okay for meetings, but very limited and restricted to just live meetings, and Google is fine, but really a lo-fi, basic version that is a little bit archaic in the browser.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Anytime you need collaboration or creative space Miro is the go-to. We've used it for activities within interviews for new hires; to create and iterate journey maps; to capture, synthesize and present research; and everything in between. It's super easy to just spin up a board and get started, and there are lots of useful (and fun!) things to play with: wireframing objects, templates, colors, stickers, etc.

Evaluating Miro and Competitors

Using Miro

It makes a lot of sense, but does take some time if you're coming in from more "traditional" work tools, like Powerpoint. Once you understand the mental model and setup it is pretty intuitive, and relatively flexible to create the type of work you want.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating stickies
  • Frames as a way to organize and move information
  • Icons, stickies, and other adornments
  • Tables are still a little clunky
  • I wish there were more font formatting options
  • I wash I could do more calculations, chart creation
Yes - It is pretty hard to use on a phone because of screen size, needing to zoom, etc. Tablets are much better, but still, if you need to move around a board a lot or do a lot of fine-tuning of objects it's tricky.

Miro Reliability

It seems pretty easy to add new people to it and create new teams, but it is a bit limited in who is allowed to do that and they don't have good workflows built in to simplify the process.
For the most part everything works well! I have had issues shared with teammates around needing to reload boards or things being temporarily offline. Overall, though, things are consistent and the upgrade or patch during non-business hours to not disrupt service. So much of our work is in Miro that anytime it goes down we really can't do much else.
Once boards are loaded it works pretty seamlessly, but sometimes loading larger boards, or multiple boards, can take a bit. Also, if boards have a lot of objects in them, or lots of users at one time, things can really get slowed down. Oftentimes we'll have to breakup boards if they get too big, which isn't ideal as it makes keeping track of everything that much harder. Also, the app seems to work well but the browser version can really slow down if you have much else open in the same application.