Great for mapping customer journeys
July 23, 2024

Great for mapping customer journeys

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

As a an email marketer, I use Miro to map customer journeys and communications flows, as well as to wireframe emails and create briefs. We also use it to review and annotate creatives and ideate new directions, as well as provide easy visualisations and examples of new journeys for support teams.

Pros

  • Journey mapping/flow charts
  • Collaborative working
  • Easily shareable

Cons

  • More icons/emojis
  • Ability to save 'snippets' or colour schemes regularly used
  • Improved productivity in email marketing
I mainly use it solo and then share or present the outcomes with others - it's great for this. I've not done actual collaboration in a board much
I was not the decision maker in the selection process, though I like and am familiar with Miro.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

It's well suited for laying out thinking and making complex ideas more digestible.

It's less well suited for anything interactive or prototypes.

Comments

More Reviews of Miro