Item: Miro
Rating: 10
Author: James Moore

Overall Satisfaction with Miro

Use Cases and Deployment Scope

There are several use cases for our 500+ employee architecture and engineering firm including information collection at public meetings, process design and review, event planning, and strategic planning. I personal use Miro for a range of these activities. I am in multiple boards every day collecting ideas, refining plans, and illustrating concepts for different project teams I work with. We have found the tool's basic functionality to be intuitive for beginners and the range of apps to support the needs of more advanced users.

Pros and Cons

Pros

Provide a space for people to brainstorm ideas; "through spaghetti at the wall"
Organize thoughts into categories for review
Storyboard concepts for presentation flow
Support teams in asynchronous planning activities

Cons

Selecting objects that are stacked is difficult; other products use cursor aware use of the tab key to cycle through objects
In the app specifically, allowing people to group or color code tabs for open boards allowing for easier location of content you're looking for
Control of shapes; ability to edit the radius of rounded box corners vs. current ratio of size or the ability to change the triangle to something other than equilateral

Return on Investment

Miro has helped our project teams reach solutions to problems with high initial understanding of concepts resulting is less confusion and rework later in projects.
Miro has provided a platform for project teams to gather and present large volumes of information in organized ways allowing for informed discussions with clients in virtual meetings.
We have used Miro in developing and reviewing concepts with strategic teams getting early feedback on complex issues to better understand concerns and then addressing them through initial training resulting in faster adoption of change initiatives.

Implementation Rating

From an enterprise behind the scenes perspective, our implementation was fairly smooth. We have identified some pain points based on Miro's use of emails for user IDs as people's emails may change (marriage, divorce, etc.) and when we update that on our end, it doesn't track through to Miro's SSO and license assignment. From the perspective of user adoption, I would have loved to see more people jump on board right away, but our staff needed to see benefits on projects and that is growing so our adoptions rate is as well.

Ease of Integration

We don't have a large amount of integration, but we do use Asana and have tested the apps that support integration of those tools. I am not sure where the push for the development of higher level integration would come from, but I would love to see the interoperability that has been achieved with Jira also available to Asana users.

Collaboration

With 17 offices across the all four time zones in the US and a myriad of remote workers in additional states, Miro has given our staff across geographies the ability to work on ideas, develop complex plans, and review each other's work without having to all be online at the same time. The ability to have multiple people in the same workspace together also supports meaningful collaboration faster than a single person can take notes or sketch their personal interpretation of what is going on around them.

Alternatives Considered

Mural

While the initial review showed the base tools of the products to be similar, our testing group felt Miro was more intuitive for beginning users and felt more people would be open to trying it on projects.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Microsoft 365, Newforma Project Center, Bluebeam

Likelihood to Recommend

I am working with a project team for the design of a facility to be owned and operated by a municipal Parks and Recreation Department. One of the clients concerns is community support and feedback on what services are to be offered within the finished building. We plan on using Miro at the public meetings to collect ideas, using QR Codes and Stickies, to allow people to see how we are collecting their ideas as well as what others are saying.

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