Miro improved client communication and satisfaction and saved so much time in communication.
December 16, 2024

Miro improved client communication and satisfaction and saved so much time in communication.

Nadya Angelova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro has wholly transformed our workflows and client communication process. As a design studio, our work is very graphic and goes through multiple revisions to deliver the final product. Having an online user-friendly Miro board makes all communication very easy and transparent both within the team and with our clients. It also is an excellent archive of revisiting previous ideas with a simple search. All this has streamlined our process and has immensely reduced miscommunication errors. According to our clients, this has resulted in 2-3x fewer client meetings and contributed to better customer experience.

Pros

  • Feedback collection through easy to use comment tool.
  • Basic sketching tool that is very intuitive.
  • It is an easy-to-use search, so you can quickly find what you need, even on boards with a lot of information.

Cons

  • More functionalities when it comes to image editing, even if basic.
  • Easier export to pdf, png, image of parts of the board.
  • A way to record a 'how to use' tutorial of different parts of the board that we can share with clients within Miro.
  • Improved efficiency.
  • Reduced miscommunication.
  • Reduced required time for meetings with clients by 60%.
  • Improved client satisfaction.
It is a very user-friendly product, so the implementation was very straightforward and easy without the need for extra training.
Miro has allowed us to work 100% remotely, and as we have international clients, it has been a great tool to make our communication with them more efficient.
We previously used Figma to share visual projects and leave comments, but it was not appropriate for sharing projects with clients, which Miro is perfect for.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

It is fantastic for virtual project overviews and a go-to tool for presentations or meetings with multiple stakeholders where feedback is needed. Especially if you want to see who exactly left which comment and to have a timestamp, it is also very useful that you can share asynchronously so you can collect feedback or showcase your work without a need for a meeting.

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